Product Governance Apprenticeship Programme 2027 - London

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Product Governance Apprenticeship Programme 2027

Please read before submitting: You may only apply to one apprenticeship programme for our 2027 intake.

• Location: London
• Start date: September 2027
• Salary: £23,000
• Duration: You'll join us in a permanent role from day one while completing an 18-month development programme
• Structure: You're expected to work in the office at least 3 days per week and must live within a commutable distance
• Qualification: Level 3 apprenticeship
• Product Governance Apprenticeship

Product Governance Apprenticeship Help Review and Shape Insurance Products that Work for Our Customers Ready to earn, learn and launch your career? This is more than your first job. You'll gain real experience, work towards a recognised qualification and build skills that will shape your future. Insurance products can have a big impact on people's lives. Our Product Governance team reviews products throughout their life cycle, from launch to future changes or withdrawal, to check they meet customers' needs and continue to provide fair value. This is a strategic role where you'll look at the bigger picture, use evidence to understand how products are performing and help suggest how they should be improved. You'll use data such as claims, customer feedback and complaints to spot risks and identify where products could be improved. You'll also learn how Howden meets Financial Conduct Authority (FCA) requirements and delivers good outcomes for customers. You'll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

What you'll be doing?

You will begin with a structured induction before joining our Product Governance team, where you will work alongside experienced colleagues and gradually take on more responsibility. During the programme, you'll:

• Build your knowledge of insurance products and the regulations Howden must follow.
• Learn how insurance products move through their life cycle, from initial design and launch to review, improvement or withdrawal.
• Support regular reviews to check that products meet the needs of their intended customers and continue to offer fair value.
• Review information including claims data, customer survey results, satisfaction measures and complaints.
• Help compare product performance and customer outcomes against relevant regulatory expectations.
• Collaborate and gain exposure to colleagues across broking, claims, insurers, risk, compliance and other areas of the business.

Who are we looking for?

• Curious, willing to ask questions and keen to understand how insurance products work and affect customers.
• Comfortable working with numbers, data and spreadsheets.
• You do not need advanced Excel skills, as you will be trained in this area.
• Analytical and logical, with an interest in analysing various sources of information and spotting patterns.
• Confident building relationships and working with people from different teams.
• Organised and able to manage several responsibilities while following clear processes.
• Adaptable and able to change focus when priorities shift.
• Resilient and comfortable working in a fast-moving environment.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

What do we offer in return?

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 25 days' annual leave, plus bank holidays.

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working . If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us - the people who work in the business - supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.