Product Expert/ Technical Specialist (Hybrid)

What you'll be doing

• Lead Workshops and Customer Meetings: Conduct workshops and regular sync meetings to ensure alignment with customer goals.
• Address Customer Inquiries: Respond to customer questions and concerns regarding Nitro Sign and Identity solutions with clarity and professionalism.
• Deliver Demos and Training: Conduct engaging demo sessions and training programs for prospects and new users.
• Ensure Effective Communication: Maintain high-quality, timely, and relevant communication with customers throughout the engagement.
• Collaborate for Solutions: Work with internal teams (SysOps/Dev) to troubleshoot and analyze customer queries, providing effective workarounds or solutions.
• Provide Administrative Support: Offer administrative assistance to ensure smooth project execution and customer interactions.
• Maintain Internal Process Documentation: Create and update internal process documentation to ensure clarity and consistency.

What we're looking for

• Educational Background: You hold a bachelor's or master's degree. A degree in Information Technology, Computer Science, or Communication is a plus, but not mandatory.
• Language Skills: You are fluent in French and English. Knowledge of Dutch is a strong advantage.
• Technical Knowledge: You are familiar with RESTful APIs and their integration and have a basic understanding of technical terms such as SMTP, SSO and JSON.
• Additional Skills: Basic knowledge of HTML is a plus.
• Personal Qualities: You are an adaptable self-starter who learns quickly, takes ownership to get things done efficiently, and works well as a team player.
• Relevant Experience: Preferably a minimum of 3 years in a related role.
• Location: Antwerp, Belgium.

Why Nitro?

Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts.

Hybrid Work

Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Benefits

Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.