Product Design Lead - AI Assistant & Conversational UX(Bangkok - Based, Relocation Provided)

Today, we are part of Booking Holdings NASDAQ: BKNG , with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us. Get to Know Our Design Team: The Design team is a diverse group of product designers and researchers that help to build Agoda's products from our home office in Bangkok. This is a great time to join a team that's small enough to be scrappy and hands on, yet big enough to influence change and product strategy. As a Product Design Lead, you can deepen your craft through complex problem-solving and systems thinking, or expand your leadership by mentoring others, driving strategy, and leading cross-functional initiatives. This is a great time to join a team that's small enough to be scrappy and hands on, yet big enough to influence change and product strategy. Join our design team to help shape how users engage with intelligent travel assistants, real-time chat, and natural language interfaces across platforms. We're looking for a Product Design Lead to join our AI Assistant team and shape the future of conversational travel experiences. This hybrid role blends hands-on product design with light team leadership, managing a small group of 2-3 talented designers. You'll lead the UX strategy for AI-powered interactions like smart chat, trip planning, support automation, and contextual travel recommendations. You'll also mentor designers, collaborate closely with product and engineering, and help evolve our design culture across the organisation. Lead the end-to-end design of AI and chat-based experiences across web and app. Drive UX and visual design quality within your scope, while aligning with Agoda's broader vision. Partner with Design Leadership, Product managers, Engineers, Researchers, Analysts and Content designers to shape what we build and how we build it. Use data-driven insights, research, and industry best practices to align on design direction. Manage and mentor a small team of 2-3 designers, focusing on growth and creativity. Help scale design culture, systems, and quality through org-wide design initiatives. Act as a thought partner to senior stakeholders across Product, Data Science, and Engineering. 7+ years of experience in product or interaction design, with proven hands-on craft. A strong portfolio showing user-centered thinking and high-quality execution. Experience leading design discussions and collaborating cross-functionally. Mentorship or light people management experience is a plus. Familiarity with LLMs, natural language UX, or multimodal interactions is a bonus. A data-informed mindset with experience using research, analytics, and best practices to guide design decisions and validate ideas with cross-functional teams. Experience with localisation and designing for multilingual audiences This is a rare chance to combine craft leadership and small-team management in a high-impact AI product area. Join us to help build the next generation of AI-powered travel experiences. will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file.