Product Delivery Manager

We're a customer-focused tech company dedicated to creating products that bring genuine value to our users. We're looking for an experienced Delivery Manager to help us create products that solve real problems and help us grow as a business.

This is an exciting opportunity to be a key driver in shaping products that matter and connecting them with the people who will benefit most. You'll join a collaborative, values-driven team and have a significant impact on our growth trajectory.

It's also a unique opportunity to lead the charge in building a more product-centric culture, establishing best practices, and setting the standard for product excellence across our organisation.

We've got a whole bunch of brilliant benefits at giffgaff that are all about making your work life a winner. Seriously, take a look at our culture and benefits page - you might just be surprised!

The role and the team

We're looking for a Product Delivery Manager to drive the successful launch and operational rollout of our new product. You'll be responsible for delivery activities, managing key supplier relationships, running product trials, and ensuring ongoing service quality.

This role partners closely with Product Managers to ensure external suppliers are aligned and accountable, enabling product teams to stay focused on discovery, delivery, and customer outcomes.

You'll act as a critical bridge between internal teams and external suppliers - helping translate product needs into supplier action, and bringing supplier updates, risks, and insights back into the business.

This role is perfect for someone who thrives in fast-paced environments, loves building great supplier partnerships, and is passionate about delivering real impact through technology.

Manage coordination of e2e delivery with suppliers / product teamsof the product rollout, from initial trial phases to full operational deployment.

Run product trials , pilot programs, and phased implementations to validate readiness, collect feedback, and drive continuous improvement.

Lead ongoing supplier relationship management :

Hold suppliers accountable to agreed service levels (SLAs), delivery milestones, and quality standards.

Gather and manage structured feedback on supplier performance.

Run regular business reviews, service meetings, and roadmap alignment sessions.

Act as the key delivery liaison between Product and suppliers :

Capture feedback and priorities from Product teams and ensure they are reflected in supplier activities and planning.

Communicate supplier updates, technical constraints, risks, and opportunities clearly back to Product and other internal stakeholders.

Prioritise and align work across suppliers, internal product/engineering teams, and business stakeholders.

Monitor and manage risks associated with delivery activities and supplier performance, escalating issues as needed.

Own and maintain the supplier delivery roadmap , ensuring supplier deliverables align with product goals and timelines.

Manage service level agreements (SLAs) and contractual obligations post-launch, ensuring continuous supplier compliance and excellence.

Support internal product and operations teams by providing visibility into supplier status, risks, dependencies, and opportunities for improvement.

Who we are

Do you want to join a telecoms company that's up to good? At giffgaff we do mobile differently. We call out the bad and find a better way. We're laser-focused on flexibility, value and mutual good.

And we're so proud to be a certified B Corp. This means we've joined a network of more than 1,000 UK companies, who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.

You'll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.

Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. Over the past few years our member base has grown steadily, and we're still going. We're always looking to acquire new members, and to do that we need the best people in our team.

Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn't your favourite, most of our roles can be hybrid. If you like coming in, you'll always find some office buddies. And if you like big occasions, we really bring the office to life monthly for our themed culture days. Plus all our giffgaffers come together at our legendary giffgaff summer, birthday and Christmas celebrations.

The must haves

Experience in a delivery management, program management, or project management role (ideally in a tech or SaaS environment)

Experience working in a company with a strong product culture

Experience managing external suppliers or technology vendors , with a proven ability to drive accountability and high performance

Strong background in running trials, pilots, or phased rollouts of technology products

Comfortable managing roadmaps, backlogs, and prioritisation discussions across multiple stakeholders

Solid understanding of service management concepts: SLAs, KPIs, issue escalation, supplier governance

The other stuff we are looking for

Excellent communication and relationship management skills - able to collaborate, influence, and lead across internal teams and external partners

Highly organised, proactive, and delivery-focused with strong problem-solving skills

Experience working in fast-paced or startup environments

What's in it for you

At giffgaff we want to challenge the old way of doing things. People, and the way they work, define our culture and we encourage everyone to bring their whole selves to the gaff. That's why we believe in creating an equitable, fairer, more inclusive business that champions different ideas and perspectives. We may be sort-of-small but we're big on that caring, sharing thing & strive to create a supportive culture.

As a lean organisation, our team is built of a diverse, spirited range of people who are multi-skilled, highly motivated and flexible.

Because we genuinely care about making sure everyone feels included and valued, we're always listening to your thoughts on how to make the 'gaff even better. Our Affinity Groups are a fantastic way we do that! Click here to learn more!

In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits. We believe that hard work should be supported and recognised.

If this sounds like you, we'd love to hear from you.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a chat with our recruiter followed by 3 interview stages with the team.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

We want to ensure all candidates have every opportunity to shine. Please let us know if there is anything we can do to make sure the assessment process works for you.

Thanks for your patience and for showing an interest in joining the giffgaff family.