Product Delivery Manager - 9 Month Maternity Cover

This is a 9 month Fixed Term Contract (Maternity Cover)

Hybrid working - At least one day a month in the Uxbridge office

Our recently launched new product, giffgaff broadband, is at the heart of this exciting Product Delivery Manager opportunity. You will play a key role in taking a live product from launch into its next phase, focusing on scaling performance, embedding stability and ensuring it delivers real, measurable value for members as adoption grows. This is a high impact role where you will help shape how a new product evolves in market and continues to improve over time.

You will sit at the centre of delivery, working closely with Product, Engineering and external suppliers to ensure the service operates seamlessly day to day while also driving forward enhancements and continuous improvement. Acting as the key bridge between internal teams and partners, you will align priorities, manage delivery risks, lead supplier performance and provide clear visibility across stakeholders, all while helping to build a strong, product led delivery culture.

Who we are

Do you want to join a connectivity provider that's up to good? At giffgaff, we do things differently. We call out the bad and find a better way. We're laser-focused on flexibility, value and mutual good. And we're proud to be a certified B Corp. This means we've joined a network of more than 2,000 UK companies who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.

You'll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.

Our business model is unique. We work with our members to understand their needs in all areas of the business. We love this highly collaborative approach. We're always looking to acquire new members, and to do that we need the best people in our team.

In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits that are all about making your work life a winner. Take a look at our culture and benefits - you might just be surprised.

Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn't for you, most of our roles can be hybrid.

The must haves

• Proven experience in delivery, programme or project management within a tech or digital environment
• Experience managing external suppliers or technology vendors with accountability for performance
• Experience running trials, pilots or phased rollouts of products or services
• Strong understanding of service management including SLAs, KPIs and supplier governance
• Ability to manage delivery across multiple stakeholders and competing priorities

The other stuff we are looking for

• Experience working in a strong product led organisation
• Experience managing roadmaps, backlogs and prioritisation discussions
• Strong communication and relationship management skills
• Experience working in fast paced or scaling environments
• A proactive, organised and solution focused mindset

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at giffgaff means you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.