Product Application Support Specialist

• remember your preferences (such as language);
• monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors;
• store essential information to allow you to register and/or login to our site;
• allow you to share any of our website's pages with your social networks - but only if you explicitly choose to.
• (twitter) guest_id, k, _twitter_sess, original_referer
• (facebook) datr, lu
• (g+1) PREF, SID, HSID, SSID
• TribePad - this allows you to login to our social recruitment management platform
• trackerToken-4 - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website.
• visitToken-4 - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website.

Product Application Support Specialist

Apply locations: Meriden Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: R06901

Your role What you'll be doing

What We Need

Corpay is hiring a Product Application Support Specialist on a permanent basis within the UK Product Support division. Based in Meriden, this role involves becoming a business expert in our software applications, providing advice, support, and problem-solving for our customers. You will report to the VP of Customer Operations and collaborate with other teams.

How We Work

You will work from our Meriden office, with provided workspace, equipment, and training.

Role Responsibilities

• Provide expert advice and support to customers using our software applications.
• Manage incidents and tickets, document issues.
• Coordinate between users and technical teams.
• Participate in agile sprint teams for testing and software releases.
• Understand customer requirements and configure solutions accordingly.
• Advise customers on best practices and operational challenges.
• Provide virtual and onsite training and support, working with project managers on implementation.

Qualifications & Skills

• Experience in QA/UAT testing or supporting software solutions (2nd or 3rd line queries).
• Exposure to tools like JIRA, Slack, SQL Studio, TFS is advantageous.
• Experience with system integrations via XML, API (JSON), or FTP is advantageous.
• Ability to work under pressure, presentation skills, attention to detail.
• Enjoys building and supporting software.
• Assertive, team player, multi-tasker.

Benefits & Perks

• Life insurance (4x)
• Pension scheme (5% employer contribution)
• Private healthcare
• 25 days holiday + buy/sell option
• Access to LinkedIn Learning
• Rewards and discounts via Gratitudes
• Career progression opportunities

Our Company & Purpose

Corpay is a global leader in business payments, developing innovative digital solutions since 2000. As an S&P 500 company, we serve hundreds of thousands of customers worldwide, helping manage expenses efficiently and securely.

We value integrity, collaboration, innovation, execution, and people, fostering a culture of growth and inclusion.

We are committed to diversity and inclusion, welcoming people of all backgrounds and perspectives, and promoting equal opportunities.

Learn more at or follow us on LinkedIn.

Equal Opportunity Employer

Corpay provides equal employment opportunities regardless of race, gender, religion, or other protected statuses. Reasonable accommodations are available upon request.

Additional info about our commitment to diversity and pay transparency can be found via our links to EEO and Pay Transparency policies.

About Corpay

Corpay leads in commercial payments innovation, offering solutions for fuel, payables, tolls, and lodging expenses used by millions in over 80 countries.

All employment offers are contingent upon satisfactory pre-employment checks, including references, identity, financial, criminal, and sanctions screenings.

We promote a supportive, inclusive culture and are dedicated to diversity and eliminating discrimination.