Product Administrator

Are you a tech-savvy problem solver who thrives on keeping things running smoothly?

We're looking for a Product Administrator to support our retail infrastructure roll-out.

In this role you'll provide remote technical support to British Heart Foundation (BHF) staff and suppliers, helping resolve incidents quickly and efficiently. From logging issues and completing admin tasks to keeping stores informed and project teams updated, you'll be at the heart of the action. You'll also play a key role in improving how we work by suggesting better ways of doing things and updating our processes.

If you're organised, proactive, and ready to make a difference - we'd love to hear from you!

Working arrangements

Please note this is a 12 month fixed term contract.

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About you

You'll have experience with Windows 10 IoT, a solid understanding of TCP/IP Networking in large WAN environments (including ADSL Routers), and be familiar with ITIL processes.

You'll be confident working on a Support Desk, with strong troubleshooting and diagnostic skills. You'll also know how to support mobile and remote users, and understand how technical work impacts the wider business.

Able to communicate technical issues in a clear, simple way - whether you're speaking to colleagues or writing updates, you'll be a strong team player who's organised, proactive, and able to manage time effectively while supporting the wider programme.

About us

Our people are at the heart of everything we do. By funding research across six decades, we've helped keep millions of hearts beating and millions of families together. We're investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

1st stage interviews will be a one-way video interview shortly after the closing date. 2nd stage interviews will be a Q&A panel interview, held via MS Teams.

How to apply

It's quick and easy to apply for a role at BHF. Just click through to our careers site to apply. All you'll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role's criteria.

As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.