Procurement Manager

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get paid early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo.

We're looking for a strategic, commercially mindful Procurement Manager to take ownership of our customer operations and marketing spend categories - covering outsourced customer support and core marketing services - and play a central role in driving Monzo's global growth. You'll lead the development of category strategies that unlock value, improve commercial outcomes, and proactively manage risk as we expand into new markets.

You'll join a high performing team that partners closely with the business to deliver meaningful, lasting impact. Working across a broad portfolio of initiatives - including our international expansion - you'll shape how Monzo engages with suppliers and identify opportunities to drive impact and value that directly support our strategic priorities.

Reporting to the Director of Procurement, you'll set category strategy and lead sourcing and contracting activity, working closely with stakeholders to influence commercial decisions and support change across the business. As a trusted business partner, you'll guide teams through key commercial choices to ensure procurement strategies directly support Monzo's priorities and enable effective, scalable growth.

Responsibilities

• Identifying and leading critical category and procurement initiatives that advance Monzo's strategic goals and support our growth
• Developing strong relationships with internal business partners to ensure category and procurement strategies align with Monzo's long term objectives
• Engaging effectively with suppliers throughout sourcing and contracting processes to deliver commercial outcomes that support our strategic priorities
• Partnering with teams across the business to achieve optimal commercial outcomes while maintaining expected standards of quality, service, and safety
• Identifying, evaluating, and onboarding the right third party partners to enable Monzo's growth and operational resilience
• Serving as an expert in procurement and commercial strategy, providing guidance that supports informed, effective, and scalable decision making
• Collaborating closely with Legal, Compliance and our wider collectives to facilitate growth initiatives and ensure procurement enables scalable solutions

Qualifications

• Extensive procurement expertise, with experience developing and delivering effective category strategies
• Subject matter expertise in business process outsourcing (BPO) - particularly customer support and operational services - as well as marketing services, and the ability to translate this into well informed commercial decisions
• Proven track record of partnering with stakeholders to drive meaningful, measurable commercial value
• Confidence in influencing senior stakeholders and guiding teams through complex commercial decisions
• Thrives in fast paced, high growth environments where priorities evolve and impact matters
• Comfortable owning initiatives end to end - from shaping strategy through to sourcing and contracting
• Enjoys working collaboratively across functions to deliver solutions that support business priorities and scalable growth

What's in it for you

• This role can be based in our London or Cardiff office, or be distributed with ad hoc meetings in London
• Flexible working hours and trust to work the hours needed to do the job well, in times that suit you and your team
• £1,000 learning budget each year to use on books, training courses and conferences
• Work from home setup including a MacBook; extra support for fully remote workers

Application Journey

• 45 minute interview with the Hiring Manager
• 2 hours of technical and behavioural interviews

This process should take around 2 3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here .

We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.

Equal Opportunities

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.