Process Impr. Specialist, GOX - Ops Excellence

Process Impr. Specialist, GOX - Ops Excellence

At Amazon we believe that every day is still day one. The Process Improvement Specialist leads and develops Customer Delivery Excellence across Amazon's European middle-mile operations, including Sort Centres, cross-docks, and inbound cross-dock nodes, in a cross-functional environment with Operations, Analytics, Transportation, and stakeholders across the Supply Chain.

You will bring proven performance management mechanisms from Amazon's Fulfilment Centres and scale them across the middle mile. You will establish a structured daily performance management cadence that gives operations clear visibility of the metrics that drive on-time, reliable, and cost-efficient delivery, managing the in-process measures that protect customer outcomes before misses occur. You will define and monitor relevant metrics, connect them to shop-floor processes, and identify opportunities for performance improvement along with corrective and preventive actions. A key focus is driving container fill rate improvement to reduce wasted transport capacity and unnecessary cost across the middle mile.

You will provide in-depth data analysis for decision-making, develop projects and initiatives, and present them to senior management at regional level. While we center on the EU, you will own the design and roll-out of initiatives with potential to scale globally. The role requires the ability to communicate and influence at all levels, strong process understanding, and a solid analytical background. You will strive to meet Amazon's highest standards, increasing customer satisfaction by providing fast, reliable, world-class service. The successful candidate will have strong project management skills, operations management experience, and analytical capability, and will be comfortable facilitating ideas from concept to execution.

We seek someone with a passion for process improvement and program management, with a background in Operations, Transportation, Supply Chain, or Analytics, to join our EU team. You will help stakeholders access the data needed to make the right decisions for a superb customer delivery experience.

Note: This role is advertised for the London office but can be located at any EU Fulfilment Centre, Sort Centre, or Corporate Office.

Key job responsibilities

• Establish and lead a structured daily performance management cadence across middle-mile nodes, scaling proven Fulfilment Centre mechanisms to Sort Centres and cross-docks.
• Drive container fill rate improvement, reducing under-utilised trucks and volume left on site, as a priority workstream requested by network partners.
• Act as an ambassador and enabler for front-line teams, detecting problems ahead of customer impact, identifying root causes, and implementing corrective actions.
• Define, monitor, and connect the metrics that drive on-time, reliable, and cost-efficient delivery to shop-floor processes.
• Collaborate with internal and external stakeholders (Operations, Central Flow, Supply Chain, Transportation, Commercial Carrier teams, and ICQA).
• Implement new processes and methodologies across the organisation, building local capability so improvements sustain without constant central support.
• Develop assessments and reports to quickly understand business impact of trends and make data-based decisions.
• Deliver reporting and analysis through tools, portals, and reports; pull and report data from multiple databases (using Excel, SQL, and/or other data management systems) and perform ad hoc analysis as required (coding skills optional).
• Travel up to 30% of the time to support site roll-outs and stakeholder engagement.

About the team

The Global Operational Excellence (GOX) team, part of the EU STEP (Supply Chain, Transportation Planning & Operational Excellence) organisation, drives operational excellence across Amazon's fulfilment network. Our mission is to provide operations with the capabilities, tools, and daily management mechanisms to deliver flawless fulfilment: on time, at speed, and at the lowest possible cost. We build standards, training, and routines that turn performance into a managed system across Fulfilment Centres, Sort Centres, and the broader middle-mile network.

This role extends mechanisms proven in Fulfilment Centres to the middle-mile, offering a significant opportunity for structured daily performance management. You will work with colleagues across disciplines, including those on the floor with physical products and those analysing data to help the business make smart decisions to deliver products even faster.

Basic Qualifications

• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
• Experience in transportation or supply chain
• Experience using Excel and querying relational databases with SQL (or other query language), and working with large complex data sets to design models and scenarios

Preferred Qualifications

• Experience in business analytics with proficiency in quantitative analysis using SQL, databases, and Excel in a business environment
• Experience defining program requirements and using data and metrics to determine improvements
• Experience working cross-functionally with tech and non-tech teams, including operations

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.