Process Engineer

Expanding steadily since its launch in 2003, the ACENSI group is an IT consultancy firm, well known for their technical and functional know-how, who specialize in Telecommunications, Media and Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Management and Project management, Development, Design and Implementation, Infrastructure). From its original focus on technical engineering and Business Analysis, ACENSI has developed new areas of expertise in Human Resource Management Systems, Business Intelligence, e-learning and Client Relationship Management. Dynamism, enthusiasm and social development are all valued at ACENSI, allowing our clients to benefit from consultants with a true blend of talents.

ACENSI BELGIUM is looking for his client a Process Engineer (F/M/X)

Mission context

The client being a company critical to our country's economy, it has the obligation that its business processes are sustained by solid and resilient IT Infrastructure. Some are utterly important, and could put the whole Belgian economy or the bank's financial stability at stake, should the bank be unable to deliver them for more than a few hours. The Business Analyst we are looking for will thus work for a process called "CAR" (Critical Asset Recovery), whereby plans and scenarii are made for ensuring that under any condition, the bank is able to come back in full capacity of delivering those critical processes. What differs in CAR, from the 'classical' IT Continuity Management, is that we focus on a whole asset, hence a set of applications and all the infrastructure and means they need to properly work, rather than on a single application that should be restarted properly. Continuity Management as a whole encompasses 2 sides: Business ContinuityManagement, and IT Continuity Management. This mission is clear it meant for the IT Continuity Management side, technical awareness and experience in large IT infrastructures are a must.

Function description

As E2E process manager, the Process Engineer:

• Will define and implement New business (sub)processes, within the principles of "Business Architecture" (insofar as they are defined for thedomain concerned) and the strategic objectives of the bank;

• Make the necessary adjustments to existing processes;

• Continuously strive to improve existing processes in terms of customer satisfaction, efficiency and risk management;

• If appropriate, contribute to defining the needs for and testing the changes to the applications, with regard to the three aspects mentioned above;

• Regularly monitor and assess the existing processes (based on key indicators, customer complaints, etc.) and, if possible, identify improvements;

• Carry out analyses and studies on the 5 previous points;

• Liaise and communicate with all involved at the appropriate time to realize the 6 items above, including, to keep in touch with reality on the floor, the operational teams;

• Create and maintain sufficient (simple, understandable, easy to consult ) documentation, with a view to standardizing the implementation on the ground, solving incidents and supporting the resulting adjustments;

• Ensure that the processes and their documentation comply with internal and external guidelines (Legal, Compliance, Permanent Control,General Inspection, etc.).

The Process Engineer also ensures appropriate guidance of the changes by:

•identifying the needs and/or

• Carrying out the various steps of change management at the appropriate time to ensure that customers and employees master the new or changed processes, including the adjustments to the applications, and/or

• Ensure follow-up and answer any questions after implementation of the changes (User support)

The Process Engineer, in collaboration with his Business and IT partners, actively participates in the reflection exercises during the ideation phases to ensure that the chosen solutions meet the needs of customers and employees as well as possible and are in line with the Bank's strategy as well as meet the objectives of efficiency (simplicity, lean, ) and risk management. Within the Agile way of working:

• The Process Engineer is part of a multidisciplinary team (Squad of Cluster of Squads) that groups the competencies necessary for defining, building, testing and implementing a (part of a) product or service within a limited time span.

• The Process Engineer is committed to helping the team to deliver the stories in the planned sprints, not limiting himself to his specific area of expertise. The emphasis is on executing the sprint backlog, with stories prioritized by the Product Owner in function of the added value for the (internal or external) customer.

• The Process Engineer organizes his work independently, among other things by estimating the scope and complexity of the tasks to be performed.

• The Process Engineer commits himself to the work to be carried out during a sprint or trimester (via the Agile Ceremonies including theQuarterly Agile Planning).

We expect that you have the following competences and intrinsic qualities:

• Have a good experience of IT infrastructure (5 years at least);

• Good knowledge of ITIL processes, how the related together, what are the roles of all stakeholders (ITIL certification is a plus);

• Have a good experience in working in an Agile environment -you will closely work with a Scrum Master, a Product Owner, a Cluster Product Owner, Ops engineers );

• Be very sensitive to a company's culture, and way of doing things;

• Be able to quickly and easily liaise with people, and able to keep very good relations with them despite often tense conditions of work;

• Very good presentation and convincing skills are vital, because you will have to get the buy-in of a lot of people, that will reject your propositions if they are not convinced.