Private Patient and Overseas Administrator

Private Patient and Overseas Administrator - NHS AfC: Band 4

Location: Whiston Town, Prescot
Hours: 22.5 hours per week (Part time)
Contract: Fixed term - 9 months (maternity leave cover until April 2027)
Job reference: 344
Salary: £28,392 - £31,157 per annum (pro rata)
Closing date: 17/07/:59

Job Overview

Provide comprehensive administrative and secretarial support to the Overseas/Private Patient Department. Responsibilities include interacting with external bodies, internal departments, and efficiently managing daily workloads and ad hoc office duties. Occasional out of hours work may be required and a flexible mindset is essential. Applicants must have a right to live and work in the UK at the time of application.

Main Duties

• Support the Overseas/Private Admin Lead within the Surgical Care Directorate.
• Ensure patients enquiring about services are fully informed of costs of prospective procedures and availability.
• Provide comprehensive written quotes for treatment on request.
• Liaise with Private Insurance Companies to confirm authorization numbers before booking patients for admission.
• Add all relevant patient documentation to the consultant's records prior to appointments.
• Maintain confidentiality and security of patients' financial and personal information at all times.
• Prioritise and redirect workload within required deadlines.
• Communicate and support all personnel and departments operationally with overseas and private patient requirements.
• Ensure all patients receive appropriate documentation relating to admission/appointment and that hospital systems are updated.
• Raise invoices in a timely manner.
• Collect and reconcile payments from patients, ensuring accurate records are maintained.

Qualifications

• NVQ Level 3 or equivalent.
• RSA / OCR III or equivalent Word Processing skills.
• RSA / OCR III or equivalent Audio typing skills.
• Knowledge of Medical Terminology.
• Shorthand skills.

Knowledge

• Experience with Microsoft Office, particularly Access and Excel.
• Ability to work effectively as part of a team.
• Significant experience in a similar role or equivalent knowledge.

Skills

• Self motivated and able to work with limited supervision.
• Use own initiative and work independently.
• Manage and prioritise own workload.
• Maintain control of sensitive and stressful situations.
• Accurately maintain computerised and manual filing systems and documentation.
• Supervise and motivate a team.
• Up to date knowledge of Department of Health overseas policies.

Other

• Able to work the required hours and undertake the duties outlined.
• Build and maintain good working relationships.

Equality, Diversity and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspectives and experience you bring. We welcome all applications irrespective of race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and, in particular, those from under represented groups. As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job. We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job. The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details, is shared with the recruiting manager.

Certificate of Sponsorship

Following the recent update to UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please check your eligibility before applying for this post as we may be unable to provide sponsorship.