Private Customer Escalations Specialist

BMW Group in Farnborough is looking for a Private Customer Escalations Executive for a fixed-term contract of 22 months. The role involves managing and resolving private customer complaints to secure positive outcomes, minimizing financial loss, and protecting brand reputation.

Candidates should have a strong academic background and experience in customer service, ideally in automotive or regulated financial sectors. Proficiency in Microsoft Office and excellent communication skills are essential. The role is based at the Summit ONE Campus in Farnborough.