Principal Transport Allocation Officer

Job Title: Principle Transport Allocation Officer
Salary:£35,887 - £38,288 per annum
35 Hours per Week
Location: Warndon Depot
Team: Transport Commissioing
Permanent

The Role

Are you an experienced transport operations professional ready to lead, innovate, and make a positive impact across Worcestershire?Worcestershire County Council is seeking a dynamic Principal Transport Allocation Officer to join our Economy and Infrastructure Directorate.This pivotal role will see you at the heart of our transport operations, ensuring high-quality, efficient, and customer-focused services that support our communities.

About the Role

As Principal Transport Allocation Officer, you will be responsible for the strategic delivery, day-to-day management, and monitoring of the Council's Transport Operations.This includes overseeing Home to School Transport, Adult Social Care Transport, and Subsidised Local Bus Transport under both statutory and discretionary policies.You will play a key role in planning, supervising, and supporting the Allocation Officers, ensuring statutory timescales are met and resources are managed efficiently.

You will be the first point of contact for escalations, produce options appraisals, and develop tailored solutions for service delivery.Your expertise will drive operational excellence, from monitoring Key Performance Indicators (KPIs) and operator compliance to developing emergency plans and responding to weather events.You will also support robust financial management, ensuring value for money and operational efficiencies.

Key Responsibilities

• Manage and allocate workloads for the Transport Allocation Officers, ensuring statutory deadlines are consistently met.

• Monitor, record, and analyse internal and external work streams to identify growth areas and resource needs.

• Supervise team activities, provide guidance, and be the escalation point for complex issues.

• Lead on the development of operational relationships with transport providers, ensuring effective communication and opportunities for market engagement.

• Develop, implement, and monitor performance management processes for contractual services.

• Jointly oversee KPIs with the Contracts & Compliance Manager, addressing non-compliance or underperformance with clear action plans.

• Maintain and regularly update emergency plans, ensuring readiness for unexpected events and operator shortages.

• Support budget monitoring and prepare business cases to enhance operational efficiency.

• Produce detailed reports for senior management, highlighting trends, volumes, and recommendations for improvement.

• Collaborate with the Principal Transport Review Officer to analyse and evidence the performance of commissioned services.

What We're Looking For

Experience:

• Substantial experience in commissioning and managing operational transport services.

• Proven track record of managing operational contracts and procurement processes.

• Demonstrable experience in supervising teams and negotiating with public and private sector organisations.

• Strong background in budgetary control and reporting.

• Proficiency in developing, implementing, and monitoring KPIs and driving change management initiatives.

• IT skills and experience with relevant software packages.

Knowledge, Skills, and Abilities:

• Specialist knowledge of education travel policy, assessment processes, and contract management.

• Ability to innovate, drive change, and deliver service improvements.

• Excellent analytical, planning, and problem-solving skills.

• Strong interpersonal and communication skills, with the ability to build positive relationships at all levels.

• Ability to handle sensitive information with discretion and ensure GDPR compliance.

• Willingness to travel county-wide and work outside normal office hours when required.

Qualifications:

• Level 6 qualification or equivalent compensatory experience (essential).

• Level 1 qualification in Essential Digital Skills or evidence of excellent IT skills (desirable).

• Membership of a relevant professional body and/or Passenger Transport CPC (desirable).

Our People Values

We are committed to upholding Worcestershire County Council's values:

• Customer Focus: Delivering high-quality services that meet our customers' needs.

• Can Do Culture: Proactively seeking excellence and innovative solutions.

• Freedom within Boundaries: Driving constructive change through cohesive decision-making.

Why Join Us?

• Be part of a supportive, forward-thinking team making a tangible difference in the community.

• Opportunities for personal and professional development.

• A culture that values equality, diversity, and inclusion.

If you are passionate about transport operations and ready to take the next step in your career, we want to hear from you!

Apply now and help shape the future of transport in Worcestershire.

For further information please contact:Helena Payne

Benefits:

You'll find an overview of the benefits Worcestershire County Council have to offer on our webpage

• Worcestershire County Council - Why work for us?

Some of these offers include:

• Great Holiday Entitlement:As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years.If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you're successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme:The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development:We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working:We are proud to offer hybrid working to provide a better work/life balance where possible.

Equality & Diversity:The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: 13/07/2025
Anticipated Interview Date: 21/07/2025

Attached documents
Principal Transport Allocation Officer JDPS.docx