Principal Salesforce Administrator

3-month Contract (Possible Extension)

£700-£800 per day (Inside IR35)
Hybrid - London, Glasgow or Cardiff - 2 days per week in the office
Valid SC Clearance Required

A major UK public sector organisation is seeking an experienced Principal Salesforce Administrator to lead the operational management, optimisation, and continuous improvement of a complex Salesforce environment. This senior role is responsible for the stability, quality, resilience, and performance of Salesforce services across the organisation.

You will shape the administration strategy, guide a team of Salesforce administrators, oversee platform operations, and ensure effective supplier and systems integrator performance. This is a hands-on leadership role within an enterprise-scale Salesforce landscape.

Key Responsibilities:
Leadership & Strategy

• Own the Salesforce administration strategy and champion best practices across teams.
• Lead and develop a team of administrators, setting operational standards and supporting ongoing professional development.

Platform Operations

• Ensure resilience, reliability, and high-quality performance of all Salesforce environments.
• Provide expert assurance across configurations, integrations, release processes, and automation workflows.
• Maintain accurate configuration and asset records, ensuring auditability and effective change management.

Stakeholder Engagement

• Act as the authoritative point of contact for senior stakeholders across digital, data, operational and programme teams.
• Influence decision-making and ensure Salesforce services align with business needs.

Continuous Improvement

• Identify opportunities to optimise platform operations and enhance service delivery.
• Drive improvements to processes, tooling, and operational models.

Supplier & Vendor Oversight

• Manage systems integrators and external partners, ensuring contractual and service-level compliance.

Essential Skills & Experience

• Deep operational expertise in managing complex Salesforce environments.
• Demonstrable experience leading Salesforce administration teams.
• Proven experience managing suppliers, vendors, and technical risk.
• Strong background in platform operations, configuration management, incident/problem management, and release governance.
• Salesforce certifications (or ability to obtain within 6 months):
  • Salesforce Certified App Builder
  • Salesforce Certified Advanced Administrator
• Valid SC clearance is mandatory.

Desirable

• Experience managing offshore systems integrators.

Contract Details

• Day Rate: £700-£800 (Inside IR35)
• Duration: 3 months initially, with potential extension
• Location: London, Glasgow, or Cardiff (hybrid working)
• Security Clearance: Valid SC clearance required