Leave us your email address and we'll send you all the new jobs according to your preferences.

Principal Managing Partner

Posted 1 hour 9 minutes ago by Deepstreamtech

Permanent

Full Time

Other

London, United Kingdom

Job Description

Requirements

8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs
5+ years of experience in consulting or professional services, preferably with enterprise software solutions
Proven track record of building and maintaining strong C-level relationships
Deep understanding of digital transformation agendas and experience working on large-scale technology implementations
Demonstrated success in driving customer happiness and achieving revenue growth
Ability to articulate sophisticated ideas clearly and persuasively
Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets
Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation
Experience implementing Workday is preferable

What the job involves

The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients
This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensures long-term partnership success
The individual will lead and coordinate Workday's efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategy
To achieve success, this professional will ensure three critical elements are in place:
A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual Plan
This person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase
Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust
Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success
Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition
Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience
Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment
Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions
Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap
Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness
Key Objectives:
Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts
Craft and implement strategic roadmaps that drive customer success and Workday growth
Foster a culture of proactive customer advocacy and outstanding service delivery
Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities
Position Workday as a trusted strategic partner and innovation collaborator
Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan
Engage the appropriate workmates to support account planning and feature adoption strategies