Principal Data Scientist

Overview

We don't just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Role/Team overview

Data science is at the heart of decision making in Sky and drives a majority of decisions across marketing, customer interactions and customer services at Sky. In the Advanced Analytics team, we are scaling up our data science practice to transform how we manage customers across all life cycles for both experience profitability. We have built and successfully deployed intelligence into Sky and are already delivering realisable value into the business. We gather a very large amount of data on customer behaviours and interactions and are looking for data scientists to extract value from our data assets and maximise customer value.

What you'll do

• Producing high quality, actionable insights through advanced analytics and cutting-edge predictive algorithms: work as a self-starter and be actively curious about what numbers are telling us and how they can be actioned upon to improve our customer experience.
• Designing and implementing innovative and commercially led data science and insights roadmaps with stakeholders (marketing, retention, service, finance) to improve the way they make decisions: hypotheses-led problem solving to deliver solutions to business problems.
• Engage with our technology teams and data engineers to build compliant, efficient and scalable solutions.
• Strengthen our internal data science capabilities by continuously innovating and driving new ideas, building technology partnerships with our vendors, training and developing our people and creating a world class data science team at Sky.
• Engage with key stakeholders (marketing, retention, service, finance) to understand business objectives and support these objectives through best use of advanced analytics approaches.
• Responsible for identifying the best analytical techniques, developing the solution, creating a framework for testing the solution and measuring the incremental value to the business from the solution.

What you'll bring

• Strong track record delivering end-to-end data science solutions (preferably B2C) in cloud environments.
• Deep expertise in machine learning and statistical modelling, with proven impact in areas like personalisation, churn, pricing, and optimisation.
• Ability to quickly understand a business objective, problem solve to create an analytical solution and develop a solution alongside stakeholders.
• Commercial knowledge and applications of data science to drive commercial value.
• Hands-on experience with Generative AI and LLMs, including prompt engineering, fine-tuning, evaluation, and production deployment.
• Strong command of modern data stacks, including Python, SQL, Spark, BigQuery, and Snowflake.
• Clear communication skills, able to explain complex AI concepts to both technical and non-technical audiences.

Benefits and perks

There's one thing people can't stop talking about when it comes to Sky: the perks. Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you'll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Your office space

Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. You can also use our free shuttle buses to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are bike shelters and showers. On campus you'll find subsidised restaurants, cafes, and a Waitrose, plus a subsidised gym, cinema, car wash and beauty services.

About Sky and EEO

Sky is an equal opportunity employer and values diversity. We are a Disability Confident Accredited Employer and welcome applications from all candidates. We will make reasonable adjustments to support you where appropriate. If your application is successful, a criminal record check may be required. For eligibility and sponsorship information, please note Sky does not offer sponsorship for this position. Please flag any adjustments you need as early as you can.