Principal, Change Lead

Purpose of Job

The Change Lead for Programme Compass will lead the Change Horizontal within the programme's management structure, shaping and delivering programme-level business change activity in line with the plan and agreed deliverables. The Lead will also develop and deliver the change aspects within the programme's Finance vertical, covering the implementation of Concur, Ariba and SAP S4Hana and associated processes, people, data and reporting and analytics requirements within the Target Operating Models. The role will work closely with staff in Finance (primarily Product/Proxy Product Owners and SMEs), Project Managers, Internal Comms, HROD, CTO and IT, as well our third-party transformation System Integration partner. The role will interact with staff of all levels up to senior management. The role will manage a Change Analyst resource and will report to the Director, Programme Compass.

Accountabilities & Responsibilities

As Change Lead, the role holder will:

• Be responsible for all Compass programme-level change and Finance vertical change activities and artefacts.
• Guide our System Integration partner on the production of EBRD tailored change deliverables within the contracted Work Orders.
• Work closely with the Finance Product and Proxy Owners to deliver change and communication activities in relation to the key solution changes such as Expenses, Procurement and FP&A leading to implementation of Concur, Ariba and S4Hana.
• Manage the change, engagement and training approach and deliverables, in particular:

1. Stakeholder mapping and analysis, the stakeholder management approach and resistance plans, if required.
2. Change Impact Assessments and the delivery of outputs from these.
3. The change approaches and plans for each product, considering the various user profiles, differing requirements of our Resident Offices and phased delivery model.
4. Identify, establish and engage with Finance and Bank-wide change network(s).
5. Leadership engagement at change forums.
6. Training Needs Analysis, Training Approach and Plan, including approach for SMEs and Superusers, and Training Product delivery.
7. Business Readiness criteria, measurement tools and Readiness Assessments to support go-live planning and decision making.

• Guide and support the Programme Comms lead on the development and distribution of Compass programme and Finance specific communications campaign materials.
• Identify, diagnose and facilitate the resolution of risks and issues across the workstream and in collaboration with related workstreams
• Ensure all the workstream activities associated with the design and build of the programme are correctly documented, audited and signed-off in line with compliance needs.
• Be responsible for the delivery and status reporting of the workstream, including resource planning in line with PMO approach.

Deliverables:

Programme governance:

• Provide input to stage gate artefacts as per the EBRD EPMO programme governance process including briefing and planning documents.

• Prepare recommendations with supporting evidence and/or rationale to go to programme governance committees for a decision.

• Act as a workstream lead, as directed, and single point of contact (SPOC):

• Be responsible for the outcomes as well as the outputs of the allocated horizontal and vertical workstreams (i.e. deliver the valuable outcome, not just the task).

• Apply the appropriate project management approach and principles (namely Agile) including risk management, planning activities and status updating, in collaboration with programme PMO.

• Provide written and verbal updates on project process to a range of stakeholders at all levels as required (including daily stand ups and weekly team meetings) in collaboration with the programme PMO.

Change & Comms:

• Undertake and document Change Impact Assessments and the delivery of outputs from these.

• Develop and maintain a stakeholder map and conduct change readiness assessments.

• Develop a detailed change, training and engagement approach and plan.

• Develop change, comms, training and engagement templates to be used through the programme.

• Develop detailed role profiles and user journeys for each product area to support change planning.

• Develop and maintain detailed change management strategy and plan, and interventions.

• Review and sign-off SI partner change and comms deliverables, ensuring they meet the expected quality in line with outputs agreed in the contracted Work Orders.

Knowledge, Skills, Experience & Qualifications

Essential

• Experience of delivering change and engagement activities for an SAP (or similar) implementation (ideally full suite)
• Strong understanding of change management methodologies, tools, and best practices, and the ability to tailor them to suit the unique needs of the transformation programme.
• Knowledge of best practice change management methodology
• Change impact assessment and planning experience in a back-office context
• Change engagement and adoption techniques
• Communications expertise
• Experience of managing business and people change across large transformation programmes
• Experience of working in a changing and complex environment
• Ability to proactively build relationships with and influence key stakeholders to enhance engagement and effectiveness of the solution
• Ability to produce high quality materials & communications
• Can-do, excellence-by-default attitude which prioritises achieving required outcomes as opposed to outputs
• Track record in leading on change management strategies and developing communications plans for HR transformations
• Self-starting, proactive and collaborative approach to analysing and solving problems
• Experience of working within Waterfall and Agile methodologies / frameworks
• Clear thinker, sound analytical and problem-solving skills
• Experience of communicating and working collaboratively with colleagues at all levels of the organisation to deliver sustainable change
• Experience of working in a complex and political environment
• Experience of working independently and proactively within tight deadlines
• Excellent attention to detail, particularly in the context of document development and data analysis
• Proven track record of managing and resolving competing priorities
• Excellent written and oral English language skills
• Bachelor's degree or equivalent experience

Desirable

• PROSCI qualification
• Knowledge and experience of cross functional working on both HR and Finance processes an advantage.

What is it like to work at the EBRD? / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).

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