Presales Solution Architect - ServiceNow

United Kingdom - Hampshire - Farnborough

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Description and Requirements

We are looking for Presales Solution Architect - Service Now technology person.

Key Responsibilities:

• Act as a senior technical expert and architectural lead in strategic presales engagements with enterprise customers.
• Partner with Account Executives and Solution Consultants to understand customer business objectives, technical environments, and key pain points.
• Lead technical discovery sessions and workshops to gather detailed requirements and validate solution approaches.
• Design and architect comprehensive, scalable, and integrated ServiceNow solutions that span multiple products and workflows (e.g., ITx, Employee Workflow, Customer Workflow, GRC, SecOps).
• Provide expert guidance on ServiceNow best practices, platform capabilities, and architectural patterns.
• Support the creation of technical proposals, responses to RFPs/RFIs, and statements of work (SoWs), ensuring accuracy and technical feasibility.
• Stay current with the latest ServiceNow platform features, product roadmaps, and industry trends, including emerging technologies like AI/Machine Learning.
• Collaborate with product management and engineering teams to provide feedback on customer requirements and market needs.
• Mentor and support other members of the presales and sales teams on technical and architectural topics.

Qualifications:

• 5+ years of experience in a presales, solution architecture, or technical consulting role within the enterprise software industry.
• Proven expertise in the ServiceNow platform, including a deep understanding of its architecture, capabilities, and multiple modules/workflows.
• Demonstrated experience designing and architecting complex solutions for large enterprise customers.
• Strong understanding of enterprise architecture concepts, integration patterns, and relevant technologies.
• Ability to build rapport and credibility with senior technical leaders and executives.
• Experience responding to technical sections of RFPs/RFIs and contributing to solution scoping and SoW creation.
• Willingness to travel as required to customer sites and company events.

Desired Skills (Bonus Points):

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Relevant ServiceNow certifications in specific product areas (e.g., ITSM, ITOM, HRSD, CSM).
• Experience with cloud platforms (AWS, Azure, GCP) and related architectural considerations.
• Understanding of ITIL or other relevant frameworks (e.g., TOGAF, Zachman).
• Experience in a specific industry relevant to the role (e.g., Financial Services, Public Sector, Healthcare).

What We Offer:

• Holiday purchase
• Private medical
• Income protection
• Positive work life balance
• Learning and development
• Life insurance
• Lenovo and Motorola products discounts
• Cycle to work
• MyGymDiscounts
• Mortgage advice and support
• Referral bonus
• Electric car salary sacrifice scheme
• Free onsite parking

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: United Kingdom - Hampshire - Farnborough

United Kingdom

United Kingdom - Hampshire

United Kingdom - Hampshire - Farnborough

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

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