Pre-Sales and Support Engineer - Hybrid

Our client, a well-established and highly regarded software solutions company, is seeking a Pre-Sales & Support Engineer to join their growing team. This is a pivotal, technically diverse role where you will act as the bridge between technology, product development and sales, helping customers understand, evaluate and successfully implement sophisticated software solutions.

The role offers a hybrid working arrangement, with 2-3 days per week in the company's South West London offices, alongside exciting opportunities for international travel to clients across Europe and the US.

As the technical lead throughout the pre-sales process, you will play a key role in demonstrating the capabilities of complex software products, translating customer requirements into technical solutions and providing the expertise needed to support successful sales and implementations.

Key responsibilities

• Acting as the technical point of contact for prospective and existing clients, establishing their requirements and identifying appropriate technical solutions.
• Delivering compelling technical presentations, product demonstrations and activities to support the sales process.
• Providing hands-on technical support during implementation, troubleshooting and ongoing customer engagement.
• Building and maintaining strong relationships with key stakeholders, including senior technical contacts within the Military and Aviation sectors.

You will bring:

• A degree in IT, Engineering, Computer Science or a related discipline
• Prior experience in a client-facing technical role, ideally within pre-sales solutions engineering.
• Experience with standards/protocols such as XMPP, SMTP, IMAP
• The ability to understand complex technical products and translate customer requirements into practical solutions.
• Experience delivering technical demonstrations, presentations or solution evaluations.
• A methodical and analytical approach to troubleshooting and problem-solving.
• Strong communication skills, with the ability to engage confidently with both technical and commercial stakeholders.

The role is offered with a competitive salary of up to £100,000 depending on experience with very generous benefits package.

As a number of our client's key accounts are in the Defence sector you will be expected to undergo security vetting procedures to receive clearances as necessary.