Pre-Litigation Claims Handler

Pre-Litigation Claims Handler

Location: Uxbridge

Salary: £26,500-£30,000 Experience dependent

Job Type: Full-Time Permanent

Start Date: ASAP

About the Role:

We are currently seeking a dedicated and proactive Pre-Litigation Claims Handler to join our growing pre-litigation team. In this vital role, you will be responsible for reviewing aged debt, negotiating settlements, and identifying claims suitable for litigation. You will also play a key part in onboarding clients and instructing panel solicitors where appropriate.

This is a fantastic opportunity for a confident negotiator with solid credit hire experience who thrives in a fast-paced legal environment and is committed to delivering excellent results.

Key Responsibilities:

• Proactively negotiate with third parties to secure successful settlement outcomes
• Apply the ABI GTA, relevant case law, and credit hire principles to resolve cases effectively
• Assess prospects of success for credit hire, storage, and recovery claims, including liability disputes
• Analyse and interpret Basic Hire Rate (BHR) reports
• Manage your own caseload efficiently and maintain strong organisational discipline
• Initiate outbound calls to insurers to discuss cases and agree on settlements
• Conduct thorough case reviews prior to escalation for litigation
• Evaluate impecuniosity and assess supporting evidence
• Provide excellent client care to gather necessary information and onboard clients for litigation

Essential Skills and Experience:

• Previous experience in credit hire is essential
• In-depth knowledge of the ABI GTA and credit hire case law
• Strong background in RTA claims, with the ability to assess liability and indemnity issues
• Familiarity with the MIB and related agreements
• Confident telephone manner and excellent negotiation skills
• Organised and detail-oriented with the ability to prioritise a busy caseload
• Exceptional verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and case management systems
• Numerate, with the ability to interpret and negotiate hire invoices
• Collaborative team player with a positive, solution-focused attitude

Why Join Us?

• Dynamic and supportive team environment
• Opportunities for professional growth and development
• Competitive salary and benefits package
• Chance to make a real impact in a key area of the business
• Fantastic Salary between £26,500-£30,000 Experience dependent
• Monday-Friday only 9am- 5pm
• Hybrid working model.
• Free parking on site
• Health Assured Employee Assistance Programme (EAP)
• Private Medical Insurance
• 25 days of holiday plus Bank Holidays
• Life Assurance (x4 salary)
• Pension
• Monthly McDonalds breakfast
• Company Events

Ready to apply?

If you have the experience, drive, and skill set we're looking for, we'd love to hear from you. Please submit your CV today!