Practice Administration Coordinator

To work closely with the Practice Manager, to provide a timely and responsive service for the implementation and maintenance of all business, administrative, clinical and patient services. You will support the Practice Manager and Partners in ensuring we deliver high-quality, compassionate care to our 9000 strong patient list.

Main duties of the job

To be responsible for the production of performance and quality standards within the practice. To manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system.

To act as practice administrator for the clinical system and as practice co-ordinator for IT Software or hardware issues, working closely ICB and Shared Services

The role also involves working in the back office, carrying out a range of clinical administration tasks to support the wider practice team and ensuring the smooth running of daily operations.

Ensure premises and equipment compliance with legal health and safety and infection control standards

Coordinate business continuity and apply risk management and mitigation Previous reception, administration and/or customer service experience is desirable, along with strong communication skills, the ability to work in a fast paced environment, and good organisation skills.

About us

Walkden Medical Centre has proudly served our communitysince 1962 from our purpose-built premises near the town centre, with excellenttransport links making us easy to reach.

We're a friendly, well-supported practice with 4 GPPartners, 3 Salaried GPs, 1 Advanced Nurse Practitioner, 2 Practice Nurses, 1 HCA and 1 Phlebotomist, all backed by an experienced and extremely supportive adminand reception team.

We take real pride in delivering high-quality, compassionatecare and maintaining a positive, team-focused atmosphere. As an active memberof the Walkden & Little Hulton PCN, we work closely with neighbouringpractices and benefit from ARRS roles including 4 pharmacists, 2 pharmacy technicians, and 2 carecoordinators.

We're also an established teaching practice in partnershipwith Manchester University, supporting GP trainees and medical students.

If you're looking to join a supportive, forward-thinkingpractice that truly values every member of the team and is committed tocontinuous development and great patient outcomes, wed love to hear from you.

Job responsibilities

Walkden Medical Centre, a longestablished and welcoming GP practice in Worsley, Manchester, is seeking an motivated and proactive Practice Administration Coordinator to join our team.

In this pivotal role, you will work closely with the Practice Manager and wider team to deliver a timely, responsive and highquality administrative service. You will help ensure the smooth running of business, clinical and patient-facing operations, while contributing to a positive team culture and the ongoing development of the practice.

Main duties of the job

Clinical Administration Support Carry out a range of back office clinical admin tasks to support the wider team and ensure smooth day to day operations.

Clinical System Administration Act as the practice administrator for EMIS and coordinate IT software and hardware issues in collaboration with Shared Services Assist with user access for EMIS, Docman, ICE and other digital platforms.

Medical Notes Summarising and coding Medical notes summarising and coding in EMIS.

Contract & Service Delivery Support Assist the Practice Manager with delivery of Direct, National and Local Enhanced Services, QoF, GP contract requirements and PCN indicators.

Regulatory Compliance Support the Practice Manager in maintaining compliance with health and safety, infection control, CQC, GDPR and other NHS regulatory frameworks.

Performance Auditing Produce performance audits for admin and reception teams to drive continuous improvement.

Workflow & Inbox Oversight Oversee workflow processes and manage the shared practice email inbox.

Premises & Maintenance Coordination Report and resolve premises maintenance issues and support scheduling for safety and compliance tasks.

Person Specification Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2

Experience

• Excellent customer service skills and able to deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative. Excellent IT (preferably in EMIS Web) and communication skills are required.
• Experience of managing admin/reception teams and multidisciplinary services in GP practice or other NHS organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.