PMO Manager - JP Morgan Personal Investing

The PMO Manager leads a team of PMO professionals to drive consistent, high quality delivery across the business and a portfolio of programmes and projects. You will establish and own PMO standards and drive the adoption of this through the organisation, partnering with Delivery Lead, Product, Engineering, Finance, and Risk/Controls stakeholders. You'll set the bar for planning discipline, risk management, and data quality.

Key responsibilities

• PMO leadership and people management
  • Lead, mentor, and develop a team of PMO analysts; establish goals, coaching cadences, and capability roadmaps.
  • Define team ways of working, workload allocation, and service levels to support programs at varying maturity levels.
  • Foster a culture of accountability, continuous improvement, and collaboration across business and technology.
• Governance and operating model
  • Design, implement, and continuously improve portfolio governance (stage gates, change control, benefits tracking).
  • Maintain PMO standards, templates, and controls; ensure adherence to enterprise policies while enabling pragmatic agility.
• Portfolio planning and delivery assurance
  • Oversee integrated planning and dependency mapping across business areas, programmes and projects.
  • Establish health checks and assurance routines; proactively identify delivery risks and intervene with recovery plans.
  • Drive scope management discipline and manage cross initiative trade offs to protect strategic outcomes.
• Resource management
  • Maintain view on overall resource allocation within the organisation
  • Partner with Finance on forecasting, capitalisation, budget tracking and benefits realisation.
• Risk, issue, and dependency management
  • Set standards for RAID quality and timeliness; ensure mitigation plans are actionable and tracked to closure.
  • Manage dependencies and coordinate with senior stakeholders.
• Reporting, analytics, and tooling
  • Develop and monitor portfolio performance metrics and dashboards. Produce concise, executive-ready status reports and portfolio KPIs).
• Stakeholder engagement and communications
  • Serve as a trusted advisor to senior leaders, translating complex delivery data into clear, actionable insights.
  • Facilitate planning increments, business reviews, and executive communication; tailor messaging by audience.
• Change management and adoption
  • Support organisational change readiness, training, and communications planning, often in collaboration with operations

Qualifications

• 8-10 years of experience in PMO, program/project management, or portfolio operations in complex, matrixed organizations; 2-4 years leading teams.
• Proven track record establishing or maturing PMO functions and governance at scale.
• Deep knowledge of delivery methodologies (Agile, Scrum, Kanban, Waterfall/hybrid) and associated governance practices.
• Demonstrated expertise in portfolio planning, dependency management, and financial stewardship (OpEx/CapEx, capitalisation, benefits).
• Proficiency with Jira/Confluence a must, other PPM/work management tools a plus. Demonstrated ability to embed AI tools into workflows a significant bonus.
• Advanced Excel and PowerPoint for executive analytics and storytelling.
• Exceptional communication and influencing skills; able to drive alignment across Technology, Product, Finance, and Risk/Controls.

What you'll bring

• Strategic thinking: Anticipates portfolio risks and shifts; aligns execution with business strategy.
• Delivery discipline: Instils standards that improve predictability and quality.
• Data driven decisioning: Uses metrics and analytics to guide prioritisation and elevate effectively.
• Talent development: Builds high performing PMO teams with clear growth paths.