Platform Operations Manager

Job Description

Lead seller operations programs planning, including: KPI setting, monitor key metrics, identify potential issues & gaps and define best practices.

Be an expert in using data to measure and analyse business performance. Analyse operational efficiency and build business models to guide decision-making.

Explore business opportunities, uncover insights and/or identify targeted areas for business growth.

Collaborate with various expert teams to rollout effective products/services improvements.

Manage the relationship with external partners supporting seller onboarding. Drive alignment between stakeholders and act as main point of contact.

Position

Requirement

+5 years working experience in program/project management roles in E-commerce / Marketplaces / Internet companies within Seller Ops.

Strong analytical and problem-solving skills. Experience with SQL and data querying will be a plus.

Solid experience in driving complex analysis, identifying relevant insights/risks to transform them into action plans and measuring its success.

Ability to influence others at all levels, using data as main driver. Strong interpersonal and communication skills.

Self-driven and self-motivated mindset, ability to complete tasks with minimum supervision. Problem-solving mindset. Energetic and adaptive to change

Bachelor's degree in a related field (Business or Technical discipline)

Proficient English is a must for this position. Italian, French and German will be a plus.