Plastic Trauma Reception/Administrator Support

Band 3 Main area Reception B3 Grade Band 3 Contract Permanent: and Job Share Hours

• Part time
• Job share

22.5 hours per week (08:00-16:00 (Monday-Sunday), Fully Flexible Shifts, 2-3 Shifts per Week, Any Day) Job ref 339-ASCR2725-LMG-A Site Southmead Hospital Town Bristol Salary £25,760 - £27,476 pa pro rata Salary period Yearly Closing 11/08/:59

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview Successful applicants will need to be available to work:

Core Shift Pattern : 08:00 -16:00 (Monday-Sunday)

Must be fully flexible for allocated shifts

Contracted Hours will be 22.5 Hours per week

Shifts will be allocated on a Rota, a minimum of 6 weeks in advance.

The Plastics and Burns Trauma Receptionist is responsible for supporting the Plastics Trauma Coordinator and wider team to provide reception cover and administrative support for the Plastics and Burns Trauma Service here at Southmead Hospital, this will include creating referrals, booking patients into clinic and outcoming patients correct inline with the BNSSG ICB Policies.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Plastics and Burns Trauma Receptionist/ Administrator Support within the Plastic Surgery team, to ensure effective high quality service is provided.

Main duties of the job

• To support the Plastics and Burns Trauma Coordinators in working as part of a clinical team ensuring that patients are diagnosed and treated within national guidelines and in accordance with the trust's Patients Access Policy. This includes: NHS Constitution, emergency care; Department of Health admission guidelines and booking rules.
• To book clinics in advance and ensure patients details are correct.
• As appropriate, schedule new or follow-up outpatient appointments and that all relevant paper work is completed for given appointment. This includes ensuring that all emergency attendances and outcomes are promptly and accurately recorded on the appropriate PAS system(s).
• To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
• To ensure that patient confidentiality is maintained at all times.
• Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.
• Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
• Provide cover for colleagues across the department during periods of planned annual leave and sickness.
• To undertake additional administrative tasks and responsibilities within the specialty/clinical division as required by your line manager

Working for our organisation Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Detailed job description and main responsibilities The Plastics and Burns Trauma Receptionist is responsible for supporting the Plastics Trauma Coordinator and wider team to provide reception cover and administrative support for the Plastics and Burns Trauma Service here at Southmead Hospital, this will include creating referrals, booking patients into clinic and outcoming patients correct inline with the BNSSG ICB Policies.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Plastics and Burns Trauma Receptionist/ Administrator Support within the Plastic Surgery team, to ensure effective high quality service is provided.

The Plastic and Burns Trauma Service is a busy and fast pace environment, team working is essential for this role and for the department to work efficiently. This role is vital for the day to day running of the service, and needs to be covered 7 days a week. This is to ensure reception is covered at all times and support is available to the Coordinators and clinical teams.

Depending on applicants, we anticipate a number of colleagues covering these hours.

You must be a team player, and work well within a team. The successful candidates must demonstrate the ability to use their own initiative to complete tasks. Additional tasks may be given to this role as required by the service, this may include cover for other services.

Person specification Education/Training/Qualifications

• Educated to GCSE or equivalent
• Have a basic understanding of outpatient booking processes and/or a fundamental understanding of the NHS.

Work Experience

• Experience of working as part of a team in a multi-disciplinary environment.
• Ability to demonstrate good patient care skills.
• Experienced in the NHS or similar organisation.
• Previous Outpatient and/or clerical experience.

Knowledge/Skills/Abilities

• Excellent verbal and written communication skills
• Able to develop good working relationships amongst team, colleagues and staff
• Able to work flexibly to meet the needs of the service.
• Able to work flexibly to meet the needs of the service.

Personal Qualities/Special Circumstances

• Willingness to learn new IT systems.
• Enjoy working in an extremely busy department.
• Someone who is a team player, always helpful, happy and willing to assist other teams.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we're meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.
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