Planning Team Leader

Working Hours & Location

• Salary: £32 000.00
• Shift pattern: Mon - Fri (8am - 5pm)
• Location: Bradford
• Holidays: 24 days holiday + Bank holidays

About the role

We are currently recruiting for a Planner to join our team, delivering exceptional customer service and innovative operational solutions based in Bradford, Yorkshire. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.

Key Responsibilities

• Completing set productivity targets for planners
• Planning a full schedule of works in line with the set targets (i.e. commercial, planning ahead by 7 days)
• Keeping track of Ops non completions throughout the day and planning top up work to meet the completion targets
• Working closely with stores/supervisors to plan and complete jobs
• Answering and resolving customer enquiries and demonstrating ownership of the problem
• Answering incoming calls from Customer and Yorkshire Water in line with the contract SLA's
• Building effective working relationships with the field operations
• With a 'Right First Time' approach, motivate the team to plan preventive, planned and re active maintenance within contractual SLAs, whilst optimising travel routes and field productivity
• Working closely with the key operational stakeholders to identify and rectify issues whilst improving the effectiveness of the operations department
• Maintaining high standards within Health, Safety & Environment, Housekeeping, Performance, Waste, Communication and Continuous Improvement
• Lead the team to manage and coordinate the promoted workload according to defined priorities, estimating resource and duration requirements in line with agreed metrics
• Engage with external and internal customers in scheduled meetings
• Conduct regular 1-2-1s with team members and take responsibility for the coaching and development of the Planning Team
• Track and monitor performance against KPIs with a clear plan for opportunities to improve
• Work with teams to enhance data quality in work promotion and scheduling to drive continuous improvement
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner (including informing the client and management team of any ongoing incidents or events)
• Ensure the highest level of customer service is achieved, to both external and internal customers, providing excellent customer satisfaction
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change

Skills, Behaviours and Qualifications

• Experienced Planning Team Leader, preferably in the Utilities Industry
• Attention to detail
• Experience of working within a fast paced environment (advantage)
• Ability to make decisions in a time pressured environment
• Competent skills in Microsoft Office, particularly Excel
• Strong communication skills
• Leadership skills with the ability to motivate and inspire
• Customer focused with the desire to provide a fantastic customer experience
• Strong understanding of reactive wastewater network maintenance, including repair and survey processes (advantage)
• Excellent organisational and prioritisation skills, with the ability to manage multiple workstreams
• Strong stakeholder engagement and communication skills, with the ability to liaise effectively between different teams
• Ability to analyse and validate operational data to ensure accurate scheduling
• Experience managing works requiring customer access and traffic management considerations (advantage)
• Familiarity with scheduling software and operational planning tools used within water industry contracts (advantage)

This position is open to internal and external candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an internal application form and submit to recruitment.

We are an equal opportunities employer and welcome applications from under represented members of the community.

Strictly no agencies please.