Planner

About United Infrastructure

United Infrastructure is a dynamic and rapidly expanding business that delivers critical infrastructure projects across the utility and social infrastructure sectors.

Equal Opportunities Statement

At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.

Responsibilities

• Plan and schedule jobs in line with timeframes set by the Demand Lead.
• Ensure all requirements are in place prior to job allocation, including site access, appropriate engineer skill sets, and necessary materials or spares.
• Identify and escalate any risks that may impact delivery timelines.
• Proactively resolve access or scheduling issues to avoid failed engineer visits.
• Work closely with the Operations Manager (OM) to optimise engineer planning.
• Collaborate with the Demand Lead to ensure all reactive works are raised and completed within SLA.
• Support the timely delivery of all PPM activities within the required monthly timeframe.
• Ensure all PPM activities are planned and completed within the designated timeframe.
• Ensure reactive works are completed within agreed SLAs.
• Use CRM data effectively to prevent repeat issues or inefficiencies.
• Resolve day to day challenges quickly to maintain service delivery.
• Use proactive planning to reduce risk of job failure or delays.
• Produce and manage engineer work schedules to ensure optimal productivity and efficiency.
• Maintain strong communication with Reactive and Governance Compliance teams.
• Deliver high quality forward planning to ensure all PPMs are completed within the month.
• Maximise utilisation of engineers using scheduling tools and standard time allocations.
• Meet or exceed SLAs for attendance and job completion (internal and external resources).
• Liaise with the Operations Manager regarding subcontracting decisions and adjust plans accordingly.
• Escalate outstanding or at risk jobs and implement mitigation actions.
• Oversee data quality in systems such as Maximo and Oracle, ensuring accuracy and clear job narratives.
• Support the Management Team and Team Leader as required.
• Ensure timely raising and approval of purchase orders.
• Manage internal outages and coordinate responses effectively.
• Undertake additional duties as required by the Line Manager.

Skills & Behaviours

• Reliable team player with strong interpersonal and communication skills.
• Proven ability to manage workloads and coordinate field engineers effectively.
• Excellent organisational and prioritisation skills with strong attention to detail.
• Professional communication skills, both written and verbal, across all levels.
• Customer focused with a commitment to delivering high quality results.
• Commercial awareness with a focus on cost control and efficiency.
• Self motivated, resilient, and results driven.
• Ability to remain calm under pressure and make informed decisions.
• Confident and assertive when required.

Qualifications & Experience

• Intermediate Microsoft Excel skills.
• Experience with CAFM systems.
• Previous experience in a planning or scheduling role using internal systems and Microsoft Office.
• Knowledge of hard services or facilities management (desirable).
• Educated to A Level standard or equivalent (desirable).

Working Hours & Location

Monday to Friday, 8am to 5pm. Hybrid schedule: 4 days in office, 1 day from home.