Pharmacy Healthcare Advisor - Allcare Hughes Clane

We currently have an exciting opportunity for a Pharmacy Healthcare Advisor to join the teams at Hughe's Allcare Pharmacy Clane. Allcare Pharmacy support specialises in helping Community Pharmacies deliver excellent personalised care to their community. The Allcare Pharmacy group is a network of pharmacies throughout Ireland that strives for customer service excellence, focusing on providing expert medical care, advice, and value to patients and customers.

Purpose of Role

To deliver excellent customer service and to provide advice and information to customers on all product ranges available in the Pharmacy. To maintain the standard of category management and merchandising within the Pharmacy as directed by the Managing Pharmacist and in line with Company standards.

Duties and Responsibilities

• Provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.
• Maintain good stock control, including rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that delivery details are correct as set down by the Managing Pharmacist.
• Deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy customers.
• Work effectively as part of the Pharmacy team, being flexible and adaptable and assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.
• Maintain cooperative and professional working relationships with colleagues at all times.
• Fulfil the request for specific over the counter medicines appropriately using WWHAM questioning, recommend a suitable medicine, and refer to the Pharmacist where appropriate.
• Be vigilant and adhere to correct procedures with regards to security, cash handling, and receipts within the Pharmacy.
• Ensure the Pharmacy is kept clean and tidy and report any Health and Safety issues promptly to the Pharmacy Manager.
• Participate in training and development programmes provided by the Pharmacy and be proactive in developing the job function.
• Perform any other duties as required.

Teamwork

Provide support to other stakeholders within the pharmacy and throughout the Allcare network to ensure the delivery of company goals. This role requires a high level of pro activity and the ability to work on one's own initiative. Build relationships with others in the pharmacy to create a positive working environment. Participate in staff training programmes and implementation, and be proactive in developing the role function.

Customer Focused

We are passionate about exceeding expectations, making our community pharmacies the local destination of choice. Deliver customer service to the highest quality by providing advice and information to customers on all product ranges available in the Pharmacy and delivering professional and efficient customer service at all times, thereby enhancing the relationship with Pharmacy customers.

Qualifications, Experience & Skills Required

• 1 year experience in Pharmacy, Retail or Hospitality is preferable.
• Cashier experience is an advantage.
• Excellent communication skills, both written and verbal.
• Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially.
• Good attention to detail is essential.
• Organised with a proven ability to multi task successfully under pressure.
• Ability to work on own initiative and as part of a team.
• Basic IT skills are an advantage.