Personal Shopper - Heathrow

Salary From:£30,784

Salary To:£30,784

Location:Heathrow

Category:Field Based

Contract Type:Permanent Full Time

Personal Shopper Personal Shopper - Heathrow Airport About the Role

We're looking for a customer-focused, style-savvy Personal Shopper to deliver an exceptional, tailored shopping experience for Heathrow passengers.

This is a unique opportunity to work in a luxury, international retail environment, supporting VIP clients and travellers while driving sales across some of the world's most recognised brands.

You'll act as a brand ambassador for Heathrow Retail, bringing products, promotions, and collections to life while creating memorable experiences for customers on the move.

What You'll Be Doing Sales & Customer Experience

• Deliver a personalised shopping experience tailored to each client
• Meet and exceed sales targets and KPIs
• Engage passengers within the terminal to promote the Personal Shopper service
• Manage pre-booked appointments and VIP shopping experiences
• Provide styling, product and brand advice across luxury and retail categories

Client Development & New Business

• Build and maintain a strong client book, including frequent flyers
• Develop relationships with VIP suites and key stakeholders
• Actively promote the service to increase awareness and usage
• Represent Heathrow at events and activations

Performance & Administration

• Monitor and report on daily sales performance and KPIs
• Complete shift reports and sales tracking accurately
• Identify opportunities for continuous improvement

Compliance & Standards

• Adhere to all airport security and airside regulations
• Maintain high standards in appearance, professionalism, and GDPR compliance

What We're Looking For

• Strong sales and customer service background (retail or luxury preferred)
• Confident communicator with the ability to engage a diverse customer base
• Passion for fashion, retail, and premium experiences
• Highly organised with strong attention to detail
• Commercially driven with a target-focused mindset
• Comfortable working in a fast-paced, ever-changing environment

Why Join Us?

Work in a world-class retail destination

Engage with an international and VIP customer base

Be part of a high-performing, sales-driven team

Opportunity to build a long-term career in retail & experiential sales

Ready to Apply?

If you thrive in a customer-facing, high-energy environment and love delivering outstanding service, we'd love to hear from you.

Apply today and take your retail career to new heights at Heathrow.