Permanent Administrator

Avonbury Business Park, Bicester, OX26 2UA

Full time

Permanent

Permanent Administrator - Bicester An insight to our Team

This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat.

Essential & Desirable Skills

• Competent with IT.
• Confident on the phone and with email communication.
• Trustworthy and reliable.
• Organised and methodical.
• Able to use initiative and solve problems.
• Accurate when completing repetitive tasks.
• Happy to ask lots of questions whilst learning.
• Able to multitask and work between multiple systems.

Key Responsibilities

• Dealing with incoming calls from drivers and other service users.
• Website access assistance.
• Daily Report formatting and issuing.
• Monitoring and responding to live chat questions.
• Processing payments and taking payments over the phone.
• Operation of Client software for vehicle management.
• Continuous process review and improvement.
• Provide departmental statistics for use by internal management.
• Ensure all correspondence is responded to in a timely manner.
• General administrative duties relating to specific client requirements.
• Escalating queries when required.

Working hours: 8.30am to 4.30pm Monday to Friday

Location: Avonbury Business Park, Bicester, OX26 2UA

Holiday entitlement: 24 days (increasing by one day after two years' service to a maximum of 29 days) plus bank holidays

Additional Benefits

• Hybrid Working
• Company events
• Company pension scheme
• Private medical insurance
• Travel Insurance