Performance Operations Manager (26 week contract) Downpatrick

Performance Operations Manager

Temp Contract Nov to May 27

Downpatrick

Main Purpose of Post

The post holder will be responsible for the effective management of refuse and cleansing services in their area. The refuse service consists of domestic and commercial refuse collection of residual and recyclable waste, collection of bulky domestic items and delivery of wheeled bins.

The cleansing service includes cleansing of streets, roads, parks and open spaces, street washing, graffiti control and cleansing of public conveniences. They will ensure that the services are planned and delivered effectively and that through effective monitoring and evaluating of performance the services develop and improve continually.

The post holder will lead a supervisory team to ensure that all key objectives in the refuse and cleansing section are delivered in a safe and efficient manner. They will also support the Head of Refuse and Cleansing in delivering high-quality services across the district through effective implementation of performance management across staff and resources.

Duties and Responsibilities
1. To be responsible for the day-to-day management of the refuse and cleansing section in their area.

2. Manage the refuse collection service in accordance with statutory requirements, Council policy and best practice ensuring a customer focused service.

3. Manage the cleansing service in accordance with statutory requirements, Council policy and best practice ensuring a customer focused service.

4. Monitor and evaluate the performance of services under the post holders control and prepare reports and make recommendations to improve service delivery to Head of Service.

5. Be responsible for ensuring that all tasks carried out in section are carried out in accordance with health and safety legislation and procedures. This will include planning, development and review of risk assessments and route risk assessments, ensuring investigation of accident and near misses and implementation of recommendations identified by investigations and ensuring training provided to staff is up to date and sufficient to enable tasks to be carried out safely.

6. Assist the Head of Service in the planning, development and continuous review of training and development needs within the section. This will include management of a programme of in-house training within the section.
7. Responsible for ensuring that waste is collected and transported so that it takes place efficiently without contaminating air, land or water sources and that all health and safety policy and legal requirements are complied with.

8. Work in conjunction with the Education and Enforcement Sections to promote recycling and litter education and enforcement

9. Be responsible for effective handling of complaints within the section ensuring that complaints within the section are investigated in line with Council Complaints Procedure and that appropriate remedial action is taken where required.

10. Be accountable for collating information required for Freedom of Information requests related to the service and liaising with the Compliance section to ensure compliance with legislative requirements.

Service Delivery and Performance

Be accountable to the Head of Refuse and Cleansing for all aspects of service delivery within the section; ensuring the provision and delivery of high quality and cost-effective services.

Employee Management
1. Lead, motivate, appraise and develop employees under the management of the postholder ensuring at all times that employees:
a) operate within the Council policies;
b) achieve their objectives and targets in the most efficient and effective manner;
c) work in a corporate and collaborative way with other services across all departments and directorates;
d) purposively, efficiently and effectively work with the resources available, within the allocated time and budget; and
e) continuously develop within their area of responsibility.
2. Be responsible for the direct line management of employees who report to the postholder, ensuring that matters relating to performance, attendance and discipline are addressed within agreed timescales and in accordance with Council Policies and Procedures.

3. Ensure the timely and accurate completion of relevant electronic or paper-based records relating to the management and supervision of employees under the control of the postholder, for example time and attendance returns, return to work interviews, appraisal documentation etc.

4. Ensure employees within the section are provided with appropriate training as and when required for example:
departmental induction,
access to relevant on the job training and development opportunities,
mandatory/statutory training relating to professional, technical or job specific qualifications for example first aid, lifeguarding, CPD hours, driving competence (CPC) etc.

5. Treat all individuals with respect, respond sensitively to differences and encourage others to do likewise ensuring equality of opportunity for all.

Governance, Standards and Diversity

6. Work within agreed budgets and finances to deliver service priorities, by ensuring that allocated budgets are effectively managed, implemented and adhered to for the service(s) under their control.
7. Authorise the purchase of goods and/or services in accordance with the council's procurement policy.
8. Where applicable act as Designated Safeguarding Officer in accordance with relevant legislation and Council Policy and Procedure.

9. Lead by example by behaving at all times in accordance with Council's values and promote same within the organisation and externally.

10. At all times act with integrity and total professionalism.
11. Ensure functions under the control of the post holder are operated in accordance with the Council's risk management and governance processes, and that the appropriate documentation is completed and signed off as necessary.

12. Assist the Head of Service in ensuring the Council meets all statutory obligations and ensure that the highest standards of probity and good conduct are maintained at all times.
13. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for risk management.

14. Work with the Head of Service to establish the needs of the customers and strive to ensure that these are met.

Performance Improvement

15. Keep up to date with changes and amendments to relevant and allied legislation including areas of best practice relating to the postholders service area, reviewing practices, making recommendations to the Head of service and implementing service improvements, as appropriate
16. Participate in employee training and development activities to ensure that knowledge, skills and competence required to fulfil the role in full are up to date.

17. Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs.

18. Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money.

Communication and Relationships
19. Contribute to Corporate, Departmental and Regional working groups as required.

20. Actively participate in employee relations matters including undertaking investigations and chairing hearings relating to employment matters as required (e.g. discipline, grievance & harassment) and make decisions regarding appropriate outcomes with support from HR and in compliance with the relevant legislation.

21. Participate in the Council's Recruitment and Selection processes as a panel member, including assisting the panel with development of person specification, identifying selection methods and adhering to advice given regarding current employment legislation and codes of practice.

22. Promote and ensure equality of opportunity, good relations and diversity in service delivery and employment by adhering to the council's Equal Opportunities in Employment policies and procedures and avoiding all forms of discrimination both as an employer and a service provider.

General

23. Uphold the Core Values of Newry, Mourne and Down District Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan.

24. Participate in the Council's Performance and Development Review process as detailed in the published scheme.

25. Contribute to Newry, Mourne and Down District Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998.

Other Information:

Start Date: 23 November to May 27

Closing Date: 6 November 26

Hours of Work: 36 per week

Rate of Pay: £22.99 per hour

Location: The role covers the full Newry Mourne and Down Council area - the successful applicant can provide where they would like their home base to be either Newry or Downpatrick. The candidate will be required to travel to all parts of the district in this role.

If you would like to apply for this role, please send us your updated CV via thelink provided and one of the team will be in touch with you. Or if you would like to discuss this position, . click apply for full job details