Performance Administrator

Job DescriptionPerformance AdministratorLocation: Staffordshire (Hybrid)Salary: £26,230Hours: Monday - Friday between 8am-4.30pm and 8.30am-5pm We are seeking a highly organised, analytical and proactive Performance Administrator to join an established organisation operating within the financial services sector. This role offers the opportunity to work within a fast-paced and data-driven environment, supporting performance reporting across multiple clients, contracts, and service level agreements. The successful candidate will play a key role in producing accurate reports, maintaining internal systems, supporting client onboarding, and contributing to continuous improvement and automation initiatives across the business. Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of compliance, professionalism, and operational excellence. They offer a supportive and structured working environment with clear expectations and opportunities for development.Benefits as a Performance Administrator:

• £26,230 annual salary
• 25 days annual leave plus bank holidays
• Mandatory office shutdown between Christmas and New Year
• Flexible hybrid working model
• Company pension scheme
• Company sick pay scheme
• Eye care vouchers
• Employee benefits platform with discounts and Employee Assistance Programme
• Dedicated training and development programme
• Workplace mental health initiatives
• Free secure onsite parking

Key responsibilities as a Performance Administrator:

• Producing accurate month-end statistical reports for clients across multiple contracts and SLAs
• Delivering daily, weekly, and monthly routine reports, as well as ad hoc reporting as required
• Managing internal systems, including user setup, amendments, and removals
• Investigating and resolving system and data issues, including file uploads, returns, and payment processing
• Supporting the end-to-end client onboarding process, including participation in inception meetings
• Maintaining and managing the Systems inbox, ensuring queries are handled within agreed service levels
• Supporting reporting improvements, system enhancements, and automation initiatives
• Assisting the Sales and Bid teams by producing performance data and statistics for client meetings and tender submissions
• Attending product and system update meetings and communicating updates across the business
• Conducting regular data cleansing to ensure system accuracy and integrity
• Collaborating on system-related projects and wider digital transformation initiatives
• Building strong working relationships with internal teams and external system providers
• Identifying opportunities for continuous improvement to enhance efficiency and reduce costs

Requirements as a Performance Administrator:

• Minimum of 12 months' experience in an administrative or similar role
• Strong experience using Microsoft Office, particularly Excel, and working with data and reporting
• Experience working with internal systems or case management platforms
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Strong attention to detail and accuracy in data handling and reporting
• Confident communication skills, both written and verbal, with the ability to engage stakeholders at all levels
• Analytical mindset with the ability to identify issues and implement solutions
• Ability to work independently as well as collaboratively within a team

Successful candidates will be required to complete relevant background checks prior to employment.Apply today to discuss the role in more detail!