People Specialist

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all in one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point of sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google

Role overview

Given our exciting and progressive growth plans, we are looking for an experienced and driven People Specialist to join our dynamic People team.

In this role, you'll be instrumental in delivering high quality people operations and initiatives across the full employee lifecycle. From onboarding and operations to culture and process automation, you'll play a critical part in shaping the employee experience and embedding a high performance, inclusive culture.

You'll report directly to the People Team Lead, and work closely with global stakeholders and supporting leaders across all functions to deliver strategic and operational People solutions.

We believe in the power of face to face connection, spontaneous creativity, and shared moments that build strong teams and great ideas. To foster this truly collaborative and community driven culture, this role is based in our dog friendly London office 5 days a week.

London office address: The Bower, 207-211, Old St, Tower, London EC1V 9NR

What you will be doing

• Operations: Support the day to day running of core People operations across the employee lifecycle, including onboarding, documentation, and off boarding.
• Advisory & Employee Support: Act as a first point of contact for employee queries, providing guidance on a broad range of People topics. Onboarding Support in the delivery of a consistent and high quality onboarding experience for new joiners, ensuring they feel connected and supported from day one.
• People Experience & Culture: Drive culture forward initiatives, internal events, and programs that connect our teams and reinforce our values globally.
• Learning & Enablement: Create and maintain people resources such as manager toolkits, employee guides, and intranet content to support team enablement and self service.
• Process Improvement: Help identify opportunities to improve processes and make People operations more efficient and employee friendly.
• Project Work: Get involved in cross functional People projects ranging from employee experience and systems to process design and organisational initiatives.

This list is not exhaustive and there may be other activities you are required to deliver.

What we are looking for

• We're looking for a capable and proactive People professional with solid generalist experience and a passion for creating great employee experiences. If the below sounds like you, we'd love to hear from you:
• Experience: You have 1 3 years of experience in a People/HR generalist or specialist role. You're comfortable owning day to day people operations and have an interest in developing further as a trusted specialist.
• Kind and trustworthy: You build strong relationships, handle sensitive matters with care, and treat everyone with respect.
• Proactive and hands on: You take initiative, enjoy solving problems, and aren't afraid to roll up your sleeves to get things done.
• Adaptable and resilient: You stay calm under pressure and thrive in fast moving, ever changing environments. You're open to feedback and see change as an opportunity to grow.
• Solution oriented: You bring a positive mindset to challenges, ask the right questions, and work through to practical, thoughtful solutions.
• Strong communicator: You communicate clearly and confidently with colleagues across all levels.
• Collaborative and positive: You're a team player who brings good energy, enjoys working with others, and contributes to a supportive, inclusive culture.
• Detail focused and organised: You take pride in getting the small things right, managing multiple tasks efficiently without losing track.
• Tech savvy: You're comfortable using tools like Google Workspace, Slack, Notion and HRIS platforms such as HiBob, and you're interested in improving and automating People processes where possible.

Added bonus

• Experience supporting People operations across multiple regions or countries.
• Previous work in a scale up, tech, or high growth environment.

What we can offer you

• Career Development - A strong foundation in People & Culture, with opportunities for growth and development across a variety of People functions.
• Fast Paced, Exciting Culture - Join a dynamic, innovative environment where no two days are the same, and your contributions directly impact Fresha's success.
• State of the Art Office - Work from our modern, dog friendly office, designed to foster collaboration, creativity, and fun.
• Free Friday Lunches & Drinks - Enjoy a break at the end of the week with free lunches and drinks, perfect for unwinding with the team.
• Social Events - From team building activities to company wide celebrations, we make sure there's always something fun to look forward to.
• Free Snacks & Coffees - Fuel your day with a wide selection of free snacks and top quality coffee available in the office.
• Inclusive & Collaborative Team - Be part of a supportive team that thrives on collaboration, diversity of thought, and a shared commitment to success.

Interview Process

Screening Call - Video call with Talent Team (30 mins)

1st Stage - In person with People Team Lead & People Business Partner (45 mins)

Final Stage - In person task with People Team Lead & People Business Partner + meet Chief People Officer (1 hour)

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.