People Services Manager BeNeFra

About MVH Europe:

Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.

AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.

At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose - to make A BETTER WORLD FOR PETS - starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programs, and a shared passion for delivering exceptional outcomes in veterinary care.

What You Will Do

As People Services Manager , you will oversee day-to-day HR administration and People Services activities, acting as the primary escalation point for employees and managers. You will manage a team responsible for onboarding, contract management, job changes, offboarding, and data integrity in HR systems. In addition, you will monitor service quality, ensure compliance with labor laws and GDPR, and collaborate with stakeholders to deliver seamless HR services.

Key Responsibilities

• Lead and manage People Services operations across the employee lifecycle, ensuring timely and accurate delivery.
• Act as an escalation point for complex cases and provide expert guidance to employees and managers.
• Maintain data integrity in HR systems (e.g., Workday) and ensure compliance with GDPR and local labor laws.
• Monitor KPIs and service levels, driving continuous improvement and operational efficiency.
• Collaborate with Payroll, Finance, and HR Centers of Expertise to deliver integrated services.
• Support process harmonization, system implementations, and improvement initiatives.
• Contribute to a positive employee experience through responsive and customer-focused service.

Your Profile

• Bachelor's degree in HR, Business Administration, or related field.
• 5+ years of experience in People Operations, HR Administration, or Shared Services, including team leadership.
• Strong knowledge of HR systems (e.g., Workday), compliance, and GDPR.
• Proven ability to manage high-volume operations with accuracy and efficiency.
• Excellent communication, problem-solving, and stakeholder management skills.
• Experience in multinational or shared services environments preferred.
• Certifications such as SHRM-CP or CIPD are a plus.

Why This Role Stands Out

This is a key leadership role in a dynamic, international environment where your expertise will directly impact operational excellence and employee satisfaction. You will have the opportunity to shape service delivery, lead improvement projects, and collaborate with diverse teams across multiple countries.

The SR Group (Netherlands) B.V. is acting as an Employment Agency in relation to this vacancy.

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The recruitment process for this position is exclusively managed by Frazer Jones. For any inquiries or to express interest, please contact Ayling Oei ( or )