People Operations Team Leader

We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: People Operations Team Leader Location : Milton Keynes (hybrid) Type: 9-month fixed-term contract About the role: We are looking for an experienced People Operations leader to provide service continuity and leadership for our EMEA People Operations team based in Milton Keynes.As the People Operations Team Leader for EMEA, you will oversee the delivery of high-quality, consistent and customer-focused service to the People Team, business stakeholders and colleagues across the region. You will lead, coach and support a team of People Operations Specialists, ensuring they have the guidance, tools and clarity needed to deliver operational excellence. You will act as a point of escalation for complex queries and exceptions, using sound judgement, empathy and a commercially aware mindset to drive effective outcomes.In this role, you will also partner closely with other regional People Operations Team Leads to maintain global alignment across all regional teams (Americas, EMEA, and APAC) and support through a period of continued transformation in global service delivery. Your leadership will help ensure operational stability while contributing to improvements in processes, service quality and cross-regional ways of working. Responsibilities: Leading, coaching and developing a team of 12 People Services professionals. Maintaining continuity of high-quality operational service delivery across EMEA. Monitoring service levels, team performance and workload distribution. Acting as an escalation point for complex queries, exceptions and judgement calls. Providing clear, commercially aware guidance in "grey" situations. Building strong relationships with People partners and business stakeholders. Ensuring process documentation remains accurate and aligned with local legislation and global standards. Stepping in hands-on where required during peak periods or team absence. To be successful in the role, you will have: Proven experience leading an Operational Team, for example People Operations / HR Shared Services / Employee Relations / Recruitment Operations. Strong operational mindset, used to managing incoming volume, monitoring case queues and handling escalations. A coaching-oriented leader who proactively develops team capability. Confidence making sound judgement calls in complex or ambiguous situations. Experience working across multiple countries beneficial (EMEA experience ideal; strong UK focus welcomed). Familiarity with HRIS and case management systems (Workday experience advantageous). Commercial awareness and the ability to balance risk, compliance and employee experience.Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You'll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 27 days' annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Please note: BSI are unable to provide visa sponsorship for this vacancy Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next. We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.Now we're taking on society's biggest challenges. We're developing standards and guidelines that will help our customers get to net zero, and we're defining the way new technologies such as AI impact all our lives.We're focused on our future - and we're looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you'll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You'll contribute to work that shapes industries and enhances lives - and you'll take pride in what you do.We're looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world. D&I Policy The world needs fresh thinking and new perspectives to tackle its biggest challenges. It's why, at BSI, we're committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work. If you have a disability or health condition, please let us know if you need any reasonable adjustments to the recruitment process. is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives.Now we're looking for passionate people to help us take on society's biggest challenges. You'll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we'll create solutions to global challenges like the climate crisis and how AI will be used.You'll do rewarding, purpose-led work that impacts people's health, safety and wellbeing. Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world. You'll have the opportunity to work across a wide range of industries across the globe Be part of our future.