People Operations Partner

People Operations Partner

Department: People Team

Employment Type: Full Time

Location: Regal Way - Watford

Reporting To: Jason Saunders

Compensation: £45,000 - £48,000 / year

Description

Imagine being at the heart of a People function that balances operational excellence with continuous improvement. Reporting to the People Operations Manager, you play a key role in bridging day-to-day delivery with strategic support across the People Operations Centre.

You're the go-to for ensuring everything runs smoothly - providing advanced transactional support, managing moderately complex employee relations cases, and helping shape processes that are efficient, consistent, and built to scale. You take pride in creating structure and clarity, contributing to a best-in-class People framework that supports both managers and employees.

Working closely with People Advisors, Senior People Advisors, and People Business Partners, you ensure a high-quality, consistent service across the business. You also collaborate with the wider People team - including Talent, Learning & Development, and Systems & Data - to make sure processes are compliant, effective, and aligned to business needs.

You're detail-focused, confident in your judgement, and comfortable working independently - but equally motivated by being part of a collaborative team driving continuous improvement. In this role, you're not just supporting processes - you're helping to elevate how People Operations delivers across the organisation.

This is a hybrid role based at our Head Office in Watford, with an expectation of 3 days per week on-site. You'll also have the opportunity to travel across our locations when needed, with occasional overnight stays as part of the role.

What You Will Do In This Splendid Role

Our people are at the heart of everything we do - and in this role, you'll play a key part in delivering a high-quality, consistent People service across the business. Here's what you'll be doing:

• Act as the on-site People Generalist for Head Office, providing in-person support and guidance to leaders and managers.
• Deliver day-to-day People support across onboarding, systems, compliance, and employee relations, confidently handling moderately complex queries.
• Manage mid-level employee relations cases, ensuring consistency, clear documentation, and alignment with company policies.
• Coach and support People Advisors, offering guidance and quality assurance across transactional activities.
• Maintain accurate People data and systems, supporting reporting and insights in collaboration with the wider team.
• Coordinate onboarding and support learning and development initiatives aligned to operational needs.
• Support talent acquisition activity, including screening and coordination, in partnership with the Group Head of Talent.
• Identify and drive improvements to People processes, contributing to a more efficient and effective service.
• Act as a trusted advisor to People Managers, providing pragmatic, commercially focused People guidance.
• Build strong stakeholder relationships, becoming a reliable and approachable point of contact for People-related matters.

What Makes You Splendid

We're looking for someone who brings both capability and mindset - someone who thrives in a fast-paced, people-focused environment and takes pride in delivering a high-quality service.

• CIPD Level 5 qualified (or equivalent experience)
• Proven experience managing employee relations cases with confidence and consistency
• Strong understanding of employment law and HR systems
• Ability to coach and support junior colleagues, contributing to continuous improvement
• Strong analytical skills, using ER data to identify trends and mitigate risk

You'll also bring:

• Strong stakeholder engagement skills, with a collaborative and approachable style
• Experience partnering with Head Office functions
• A proactive mindset, with the confidence to suggest improvements and embrace new ways of working
• Sound judgement when handling queries and managing ER cases