People Operations Partner

People Operations Partner

Salary: £50-60k

Location: Hybrid / 2 days in our London office or warehouses (we can them hubs) as and when required

Your mission

As Modern Milkman scales, we must remain sharp, scalable, and relentlessly human. That's your mission as our People Operations Partner - to create impactful, values-driven experiences across the entire employee lifecycle. You will join a lean, dynamic team, taking ownership of initiatives that fuel our future.

This is the role for the strategist who:

• loves the challenge of solving complex problems.
• thrives in ambiguity and enjoys being hands on.
• partners seamlessly with leaders, guided by strong emotional intelligence.
• analyses data to continually improve people's experience.
• seeks a steep learning curve in a fast moving, high growth environment.

You'll be the architect of our people processes. Working cross functionally, you will deliver practical, values driven solutions - whether you're streamlining a system, resolving a sensitive ER case, or launching a major new initiative. If you thrive on balancing immediate needs with high impact, long term projects, apply now to shape our people's experience!

What you'll be doing

You will be instrumental in optimising every stage of the employee journey at Modern Milkman, focusing on efficiency, impact, and our core values.

Operations & Excellence

• Master Our Tools: Lead the daily operations of key people tools (Hibob, ThanksBen), ensuring highly efficient systems.
• Streamline & Refine: Proactively identify and resolve inefficiencies and duplication within the People Team.
• Maintain Compliance: Ensure all people policies are current, inclusive, and fit for purpose.
• Manage Critical Support: Provide empathetic and fair support to managers through employee relations (ER) cases.
• Champion Our Culture: Deliver values aligned employee experiences at every touchpoint, and help organize team events.

Strategy & Design

• Elevate the Employee Lifecycle: Continuously improve core processes from onboarding through offboarding.
• Embed Our Values: Design practical, inclusive people processes that integrate our Impact strategy.
• Drive Performance: Collaborate to build high performing teams and develop essential manager training.
• Innovate with AI: Lead the introduction of AI powered tools to boost operational performance across the People Team and the wider business.

What you'll bring

• We are looking for an experienced, ambitious, solution oriented person ready to drive operational excellence and impact.
• Direct experience as a People Operations Partner, ideally within a manufacturing or operational FMCG environment.
• A deep understanding of employment law coupled with an unwavering commitment to detail and data accuracy.
• A service driven mindset; you are motivated by understanding our teams and making life significantly easier for others.
• Highly confident using people systems (our people tech stack is Hibob, ThanksBen, Ravio, Gemini, Google and Notion), with a passion for automating processes
• Resilient and adept at balancing reactive, urgent needs with crucial long term strategic projects in a fast paced setting.
• Curious about new tools (especially AI) and eager to experiment with innovative ways to improve operational performance.

Benefits

• 25 days holiday, 8 bank holidays (5 flexible ones). Plus, your birthday off too!
• EMI share options
• Up to 6% matched company pension.
• Access to ThanksBen, for a range of core & flexible benefits
• Employee discount off Modern Milkman products
• Enhanced parental leave & pay
• Life Insurance
• Cycle to work scheme & Octopus EV salary sacrifice
• In person company events
• £300 working from home set up
• £300 L&D budget per annum
• £300 Health and Well Being budget
• Endless samples of our stock - Seriously, our category managers have us taste testing food and drinks all the time!
• Up to 4 weeks working abroad
• 2x volunteering days and team volunteering days
• Loads of company clubs to join, from book clubs (Page Churners), Running, cycling and swimming (Trotters and Plodders), 5 aside Football (Modern Milkman FC) and any other pun related clubs you can think of.

Interview Process

5 stages (incl. a task)

Hiring Manager Interview 45mins > Technical interview 1 hour > Ways of working 1 hour

Candidate Experience ️

Due to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email, and we make every effort to provide specific and constructive insights whenever possible.

We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives.