People Officer (Payroll & Consultant Lifecycle) - 12 Month FTC

HIRING MANAGER: Eleanor Holt

JOB OVERVIEW:

The People Officer (Payroll & Consultant Lifecycle) plays a key role in delivering accurate, compliant and reliable payroll services, alongside effective support across the consultant lifecycle. The role has essential responsibility for overseeing the end to end UK payroll process using iTrent (HRIS), including payroll inputs, checks, reconciliations and signing off BACS payments. In addition, the role manages consultant onboarding, administration and offboarding, working closely with colleagues, managers and external providers to ensure high standardsof service, data accuracy and regulatory compliance.

RESPONSIBILITIES:

PAYROLL

• Responsible for the end-to-end UK monthly payroll (approx.600 employees), ensuring all payroll inputs are accurate, complete and submitted in line with agreed payroll timelines.

• Undertake detailed review and validation of payroll with iTrent, covering (but not limited to) starters, leavers, contractual changes, variable pay, deductions, benefits in kind, statutory payments, and ad hoc adjustments, to ensure accuracy, completeness and compliance prior to payroll sign-off.

• Complete payroll reconciliations, validating payroll outputs against source data and investigating and resolving discrepancies prior to payroll sign-off.

• Review and sign-off the BACS files, ensuring approvals and payroll controls are followed.

• Maintain accurate payroll records and supporting documentation, ensuring compliance with internal controls, audit requirements and data protection standards.

CONSULTANT LIFECYCLE

• Manage the end-to-end onboarding process for consultants, ensuring a smooth and compliant start.

• Coordinate background screening and right-to-work checks.

• Act as first line support for consultant-related queries, ensuring timely and helpful responses line support for consultant-related queries, ensuring timely and helpful responses.

• Track contract end dates, initiate extension conversations with managers, and process extensions or offboarding steps.

• Maintain accurate and up to date consultant records across internal systems and trackers.

• Ensure managers complete IR35 assessments when required.

• Manage the full offboarding workflow, ensuring IT and hiring managers arrange systems access removal, return of equipment.

• Maintain positive working relationships with external agencies and third party providers.

OPERATIONS

• Manage the People Team shared inbox, ensuring timely, accurate and supportive responses.

• Maintain and update HR records, ensuring all colleague and consultant information is accurate, complete and compliant.

• Assist with general People Team projects, documentation updates and process improvements.

EXPERIENCE AND QUALIFICATIONS:

• Experience using iTrent payroll is essential.

• 1-2 years' experience in HR, People Operations with hands on experience with end to end delivering UK payroll process end to end.

• Working knowledge of UK payroll legislation.

• Awareness of payrolling benefits and salary sacrifice.

• Excellent organisational and administrative skills.

• High attention to detail and accuracy, especially in documentation and data entry.

• Ability to work under pressure and adapt to changing priorities.

• Strong written and verbal communication skills.

• Ability to build trusting relationships with consultants, managers, and external partners.

• Strong problem solving skills, with a proactive and solutions focused approach.

EXPECTATIONS: In addition to your role responsibilities, you must align with the following principles: Colleagues Expectations

TOP 5 SKILLS REQUIRED: Please note that this only represents the top 5 skills required in this position. The proficiency levels are Awareness, Practitioner and Mastery.

• Identifies inefficiencies in daily operations, suggesting improvements, and implementing changes to simplify processes.
• Utilises organisational tools and techniques to handle tasks and resources effectively.
• Efficiently schedules and completes daily tasks such as processing transactions, handling customer enquiries, and preparing reports to ensure all deadlines are met.
• Assigns tasks to team members based on their strengths and current workload to ensure balanced distribution and timely completion.
• Creates and adheres to structured plans and schedules to meet deadlines.
• Prioritises tasks based on their urgency and importance.

• Effectively communicates complex information and ideas with clarity and precision, using a range of communication channels (digital, verbal, presentational etc.).
• Demonstrates active listening skills, understanding and responding appropriately to feedback.
• Adapts communication techniques to suit various audiences, including customers, team members, and stakeholders.
• Employs persuasive communication strategies to influence and negotiate successfully.
• Utilises a range of communication tools, including the Voice of the Bank document, and technologies to enhance message delivery.

• Understands the importance of stakeholder relationships in private banking.
• Recognises key internal and external stakeholders (e.g. customers, employees, regulators, shareholders) and their roles.
• Uses basic communication skills to interact with stakeholders.
• Identifies and understands basic needs and expectations of stakeholders.
• Begins to establish rapport with stakeholders through regular interactions.

• Recognises the benefits of teamwork, including prioritising team goals over individual ones.
• Aware of team roles, dynamics, and the need to avoid solo working.
• Understands how communication and shared goals drive team success.
• Values trust, respect, and being present to support others.
• Participates in team activities, recognising the importance of wider collaboration.
• Promotes diversity of thought and enterprise wide teamwork.

• Is aware of the technical requirements for the role you are performing, and which level of proficiency is required.
• Understands the need for continuous learning and improvement to keep required technical skills at the appropriate level for your role.
• Adapts and takes on new technical knowledge and skills willingly and enthusiastically to perform at the required level in your role.
• Proactively takes on new knowledge and appropriately applies this relevant to the role.
• Can follow documented procedures and technical guides.
• Contributes towards delivery outcomes for the bank (through technical proficiency).

• 25 DAYS OF HOLIDAY (Work Level 1-Associate)
• MARKET-LEADING PENSION
• GROUP LIFE ASSURANCE
• GROUP INCOME PROTECTION
• SEASON TICKET LOANS
• PRIVATE MEDICAL INSURANCE
• SUBSIDISED STAFF DINING ROOM
• CHARITABLE DONATIONS/ GIVE AS YOU EARN
• EYE CARE
• FLEXIBLE BENEFITS
• ADDITIONAL ANNUAL LEAVE
• COMPUTER PRODUCTS
• CHARITY DAYS
• CRITICAL ILLNESS AND CRITICAL ILLNESS SPOUSE/PARTNER
• CYCLE TO WORK
• DENTAL INSURANCE
• PERSONAL ACCIDENT INSURANCE
• TRAVEL INSURANCE
• VEHICLE BREAKDOWN COVER
• ELDERCARE
• WORKPLACE NURSERY SCHEME
• ELECTRIC VEHICLE SCHEME

Supporting Your Recruitment Experience

If you have a disability, health condition or are neuro diverse and may benefit from some adjustments and support during the recruitment experience, then just ask - we don't want our hiring process to be a barrier for you.

Finally, please note that no candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to hear more about you!