People Experience Operations Lead - EMEA

The Company

Gentrack is a publicly listed software company and provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
  
• Respect for our customers and
  
• Respect for each other
  

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet.

Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

The People Experience Change and Operations Lead for the EMEA (Europe, Middle East, and Africa) region plays a key role in driving the transformation of HR processes, policies, and systems while ensuring smooth day-to-day HR operations. This role combines strategic change management with operational oversight on PX to ensure that PX programs align with the business objectives and support the organization's growth in the EMEA region.

The Specifics

HR Operations Management:

• Operational Efficiency: Oversee the daily operations of HR services across the EMEA region, ensuring smooth delivery of HR processes such as payroll, benefits, performance management, recruitment, onboarding, and offboarding.
• Process Optimization: Continuously evaluate and streamline HR processes to enhance efficiency and reduce costs, ensuring consistency across different countries within EMEA.
• Vendor Management: Manage relationships with external HR service providers (e.g., benefits administration) and ensure service-level agreements (SLAs) are met.
• Compliance and Risk Management: Ensure HR operations comply with local and regional labour laws, regulations, and company policies, minimizing legal and operational risks.
• Employee Data Management: Ensure HR data integrity and compliance with GDPR and other regional data protection regulations.

Change Management:

• Lead Change Initiatives: Develop and implement HR-related change management strategies, ensuring smooth transitions in policies, and processes (e.g., new benefits plans, organisational restructuring).
• Stakeholder Engagement: Collaborate with PX Senior leadership team, PX senior business partners to manage the human aspects of change, ensuring alignment with business needs and securing buy-in.
• Communication and Training: Develop communication plans, training materials, and programs to ensure employees and managers understand and embrace PX changes. Lead the delivery of change initiatives across the EMEA region.
• Monitor and Report Change Progress: Track the progress of change initiatives, assess their impact, and report on the effectiveness and outcomes to PX Director EMEA.
• Culture and Engagement: Champion initiatives that support the organization's culture, employee engagement, and retention strategies.

PX Strategy Alignment:

• Align PX Operations to Business Goals: Ensure that PX processes and systems are aligned with the overall business strategy and objectives in the EMEA region, adjusting approaches to local market needs.
• Support Organizational Growth: Help scale PX operations to support business growth in the region, managing the complexity of expanding into new markets or managing mergers and acquisitions.
• Strategic Workforce Planning: Work with senior PX business partners and senior leaders to assess the current workforce, identify gaps, and plan for future talent needs based on business goals.

Data-Driven Decision Making:

• HR Analytics: Use HR metrics and data analytics to monitor the performance of HR operations and identify areas for improvement.
• Reporting: Create regular reports on HR operations, workforce metrics, and change initiatives to provide leadership with insights and recommendations for continuous improvement.

What we're looking for:

• Strong experience in HR operations, with a strong background in HR management, and change management across the EMEA region.
• Experience leading HR change initiatives and restructuring projects.
• Extensive knowledge of HR operations, including talent management, employee lifecycle, payroll, benefits, compliance, and performance management.
• Exceptional written and verbal communication skills, with the ability to influence and engage senior stakeholders.

• Strong project management skills, with experience leading cross-functional teams through complex HR and organizational change initiatives.
• Familiarity with HR technology systems (HRIS, ATS, payroll systems) and advanced data analytics.

• Ability to align HR operations and change initiatives with broader business goals and drive strategic HR solutions.
• Adaptability and Resilience: Comfortable working in fast-paced environments and managing change across diverse cultures and markets.
• Proven ability to influence senior leadership and manage complex stakeholder relationships in a multicultural environment.
• Strong problem-solving and data analysis skills, with the ability to make data-driven decisions.

What we offer in return:

• Personal growth - in leadership, commercial acumen and technical excellence
  
• To be part of a global, winning high growth organization - with acareer path to match
  
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
  
• A competitive reward package that truly awards our top talent
  
• A chance to make a true impact on society and the planet
  

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.