Pensions Support Specialist

Job Overview

Title: Pensions Support Specialist

Location: Hybrid with 3 days in the London Office per week and occasional travel to Staffordshire.

Salary: £42,000 depending on experience plus Veolia benefits including a discretionary bonus scheme.

Benefits

• Access to the company pension scheme
• Discounts on groceries and well known retailers
• Access to resources supporting physical, mental and financial health
• 24 hour virtual GP access 365 days a year, for you and family members
• One paid day of leave per year to volunteer and support your community
• Ongoing training and development opportunities
• Stream - employee financial wellbeing support: early access to earned pay, savings, budgeting, financial coaching & rewards

Responsibilities

As the Pensions Support Specialist, you will be the trusted first point of contact for HR Business Partners and Employee Relations teams. Combine technical pension knowledge with excellent stakeholder management to:

• Resolve pension queries independently - using expertise to find solutions and knowing when to escalations
• Support strategic HR projects - bringing pension considerations to organisational initiatives
• Improve pension communications - helping colleagues understand their pension schemes clearly and confidently
• Manage complex cases - handling 5 10 simultaneous pension cases with excellence
• Drive governance and compliance - ensuring decision making and documentation stay current, accurate and compliant

Collaboration

Work with HR Business Partners & Employee Relations Specialists, Internal Communications teams, external pension providers & legal advisers, and indirectly support Veolia's 15,000 colleagues.

Qualifications

• Previous experience in pensions (management, consulting or administration)
• GCSE Maths & English (or equivalent)
• Advanced skills in problem solving, relationship management, communication, time management and decision making
• IT literacy: Intermediate Excel/Google Sheets and Word/Google Docs skills
• Strong interpersonal skills - influencing, negotiating, and building trust
• Organised and deadline driven - manage multiple priorities effortlessly
• Self starter mentality - take initiative and drive projects forward

Desirable

• Graduate degree (or equivalent)
• PMI or relevant pensions qualifications (RPC, Trustee Certificate)
• The Pensions Regulator's Trustee Toolkit
• Workday experience

EEO Statement

We are committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.