Pensions Admin Trainee: Training Academy

Pension Administrator - Training Academy

As a Pensions Administrator in Isio's Pensions Administration Training Academy, you will take part in a structured development programme designed to build the skills and knowledge needed for a successful career in pensions administration.

The programme combines classroom learning, hands on experience, and mentoring, with the aim of progressing into one of Isio's pensions administration teams on successful completion.

During the programme, you will work within a supportive team environment to process pension scheme transactions, respond to member queries, and maintain accurate records, while developing a strong understanding of UK pensions regulations, data management, and customer service.

This role is ideal for someone looking to start a career in pensions, who enjoys problem solving, working as part of a team, and delivering a high quality service to customers.

We are looking for empathetic, motivated, and reliable individuals who take pride in providing a first class customer experience. You will be organised, disciplined, and committed to doing the right thing for pension scheme members.

Ideal candidates will:

• have a positive, can do attitude
• be customer focused and caring in their approach
• be naturally curious and eager to learn
• enjoy working collaboratively within a team
• thrive in a dynamic environment where continuous improvement is encouraged

If you are enthusiastic about learning, keen to develop new skills, and motivated by making a positive difference for others, this role offers a strong foundation for a long term career in pensions.

The start date for our Academy will be Wednesday 23rd September 2026, and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday.

Please note the closing date for this vacancy is 14th June.

What does the role entail?

• Completion of structured training modules and assessments, fully supported by an experienced training team
• Demonstrate understanding of training through practical application, show understanding of end to end processes
• Processing member lifecycle events (e.g. transfers, retirements, and deaths), using pensions administration software to manage workflows and calculations
• Calculate members pension benefits
• Respond to member queries via email, phone, or post, within set timeframes
• Provide clear, jargon free information and support to help members understand their pension
• Ensure adherence to internal processes, controls, data protection policies and regulatory requirements
• Work as part of a team to process cases within set timescales
• Participate actively in team meetings, contributing ideas and fresh perspective

What we're looking for

We don't expect you to have pensions experience - we're looking for the right attitude, eagerness to learn and your potential to succeed.

• Maths and English - GCSEs (or equivalent) in Maths and English at Grade C / 4 or above
• Great attention to detail - enjoys working carefully, following steps, and taking pride in getting things right
• Confident with IT - comfortable using computers and everyday tools like Word, Excel, email and other online systems
• Customer focused - friendly, approachable, and happy helping people
• Strong communication skills - able to speak and write clearly, listen well, and explain things in a simple way
• Team player - enjoy working with others and feel positive about feedback and learning from it
• Trustworthy - understand the importance of keeping personal information private
• Willingness to learn - a positive attitude, curiosity, and openness to trying new tasks and developing new skills

What you can expect in return

• A competitive salary and market leading bonus scheme
• Study support for you to work towards the completion of the Pensions Management Institute (PMI) Certificate in Pension Calculations (CPC) qualification
• Salary increases for PMI exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A dedicated, friendly, and supportive team who will help you to deliver your best work

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us