Pensions Admin

Pension Administrator | Robert Walters Workforce Consultancy
Location: Near Horsham, West Sussex, with travel to other offices including London

Robert Walters Workforce Consultancy is recruiting a Pension Administrator to support a leading UK financial planning business.

You'll help deliver an accurate and responsive pension administration service, processing transactions, liaising with pension providers and supporting clients with their queries. This opportunity would suit an organised administrator with strong customer service skills who wants to develop their knowledge of pensions and financial services.

What you'll be doing

• Opening new pension accounts and checking documentation against internal and regulatory requirements.

• Reviewing transfer documentation and liaising with third-party providers to progress pension transfers.

• Processing contributions and setting up direct debit collections.

• Calculating retirement benefits, arranging income payments through payroll and completing reconciliations.

• Processing death benefits accurately and sensitively.

• Responding to client queries by phone and email, taking ownership through to resolution.

• Managing your workload to meet agreed service levels and processing deadlines.

• Following procedures and controls to support Treating Customers Fairly and good client outcomes.

What we're looking for

• Previous administration or transaction-processing experience, ideally within financial services.

• Strong attention to detail, with good numerical and analytical skills.

• Clear written and verbal communication and a strong customer service approach.

• Confidence investigating discrepancies and resolving queries.

• The ability to manage competing priorities and meet deadlines.

• Good working knowledge of Microsoft Outlook, Word and Excel.

• A willingness to learn and develop technical knowledge.

An understanding of personal pensions or previous pension administration experience would be beneficial, but is not essential.

You'll be based at a countryside campus near Horsham, with an on-site restaurant, coffee shop, gym and a regular shuttle bus to and from Horsham station. The role also requires attendance at other offices, including London.

Interested? Apply with your CV to discuss the opportunity with RW Workforce Consultancy.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.