Pension Administration Manager

Pension Administration ManagerHybrid - LeedsLead multi-team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.The Role

• Oversee end-to-end scheme administration (CDC, Superfund, Annual Events)
• Manage complex casework, SLAs, KPIs and complaints
• Run daily contact-centre operations across all channels
• Analyse performance data and drive service improvements
• Lead and develop Team Leaders and wider admin teams
• Act as key contact for trustees, employers and advisers
• Ensure compliance, audit readiness and robust processes
• Support system improvements and workflow optimisation

What You'll Bring

• Strong occupational pensions administration experience
• Knowledge of DB/DC schemes
• Proven leadership of multi-level teams
• Contact-centre management experience
• Confident stakeholder communicator
• Data-driven, organised and commercially aware