Payroll Officer

Payroll Officer, Chichester, Contract, Hybrid, £27-28,500 + Benefits

The RoleIn this role, you'll provide efficient, accurate and customer-focused support across payroll and pensions services. You'll manage a broad range of administrative and processing tasks, respond to customer enquiries, maintain essential records and contribute to the smooth delivery of specialist services. Working closely with the Team Leader, you'll also handle more complex or technical matters, check the quality of work completed within the team and play an active role in improving processes and systems. This is a hybrid position working in the office 1 or 2 days per week.
What Makes This Opportunity Stand Out

You'll be at the heart of essential services.
Your work will support schools and council employees, ensuring reliable payroll services that staff depend on every day.

You'll join a culture built on strong values.
Trust & Support, Customer Centred, Honest & Realistic- values that create a genuinely supportive and people-focused workplace.

You'll grow specialist expertise.
You'll be supported to deepen your technical knowledge in payroll and pensions and develop valuable subject matter skills.

You'll work with collaborative, knowledgeable teams.
You'll contribute alongside HR & OD colleagues and technical specialists, with opportunities to learn, share expertise and make a real impact.

Your ImpactIn this role, you'll ensure accurate payroll processing, provide clear guidance to customers and help maintain the smooth running of payroll and pensions operations. You'll use your technical understanding to resolve queries, support colleagues, monitor quality and suggest improvements. Through your work, payroll services will remain efficient, compliant and consistently customer-centred.
About YouYou're someone who is detail-focused, customer-centred and confident working with technical information. You bring:

Prior knowledge of payroll and pensions- experience in processing and an understanding of relevant regulations.

Strong numeracy, accuracy and problem-solving skills - able to work methodically, interpret information and make sound financial calculations.

Excellent written and verbal communication - skilled at explaining complex information clearly to colleagues, managers and customers.

Good IT capability - confident using Word, Excel and large payroll systems such as SAP or similar.

Effective planning and prioritisation - able to organise your workload and meet deadlines in a busy, high-volume environment.

A commitment to continuous improvement - proactive in enhancing processes and supporting others to develop their understanding.

Above all, you're committed to delivering an accurate, reliable and customer-centred payroll service.
Why Join Us

Competitive package including pension scheme

Generous annual leave with options to purchase additional days

Flexible working arrangements

Volunteering opportunities

Training, development, coaching and mentoring

Retail, leisure and gym discounts

Staff networks and recognition schemes

Health and wellbeing support, including Employee Assistance Programme and optional health plans

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