Payroll Administrator

At RTX, the world's largest aerospace and defence company, 185,000 employees work together to solve the world's most complex problems. We are looking for an experienced Payroll Administrator to join our People Services team, providing first line HR and payroll support across all UK, Ireland, and Middle East sites.

Responsibilities

• Utilise SAP payroll and Workday to process transactions, run reports, and troubleshoot issues.
• Process employee applications and provide guidance in line with company policies.
• Perform HR administration duties such as generating correspondence, conducting data audits, and updating employee files.
• Deliver high quality customer service via email, phone, and the online portal, managing cases across the business.
• Adhere to established payroll and HR processes, policies, and regulatory requirements.
• Use ServiceNow CRM to administer cases, manage expectations, and meet SLAs.
• Actively pursue continuous improvement and support process optimisation activities.
• Advocate for People Services within the organization and encourage service adoption.

Qualifications & Experience

• Relevant payroll experience is essential.
• Comfortable in a fast paced customer service environment, meeting targets and SLAs.
• Strong multi tasking and prioritisation skills.
• Professional, proactive, and uphold high confidentiality standards.
• Excellent written and verbal communication, including coaching over phone or MS Teams.
• Analytical with attention to detail and solid problem solving abilities.
• Independent worker who thrives under pressure.
• Proficient in Excel, capable of using VLOOKUPs and other formulas.

Preferred Qualifications

• Experience with Workday, SAP, and ServiceNow.
• CIPP Level3 (or equivalent) certification.

Benefits

• Competitive salary with annual bonus.
• 25 days annual leave plus bank holidays.
• Employee Assistance Programme and wellness initiatives.
• Employee discounts and a generous pension scheme.
• Hybrid role: Wednesday and Thursday at the Shirley office; Monday Thursday 8 4, Friday 8 3:30.

Equal Employment Opportunity

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.