Payments Investigation AVP

Job Title: Payments Investigation AVP

Duration: 7 months, extensions likely

Location: London/Hybrid (two to three days per week in the office requirement)

Salary: £400 per day via Umbrella

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Are you ready to take your career to the next level in the dynamic world of banking? Our client, a leading organisation in the financial services sector, is on the lookout for a proactive and detail-oriented Payments Investigation AVP to join their Customer Services Team in London. This is an exciting opportunity where you can make a real impact on the customer experience!

What You'll Do:

As the Payments Investigation AVP, you will play a vital role in ensuring our customers receive first-class service. Your responsibilities will include:

• Timely Payment Investigations: Ensure all payment investigations are actioned within 24 hours, keeping both internal and external customers informed.
• SAA Messaging Management: Oversee the daily management of the SAA Messaging database, allocating incoming SWIFT messages to the relevant teams.
• SEPA Direct Debit Processing: Ensure all SEPA Direct Debits are processed in accordance with industry deadlines.
• BACS and Standing Orders: Efficiently process BACS-related products and manage Standing Orders, ensuring timely action on all requests.
• Customer Service Reconciliation: Handle Customer Service-related reconciliation items, ensuring outstanding items are resolved promptly.
• Team Collaboration: Work closely with your team to meet customer needs and contribute to cross-training initiatives.

What You Bring:

We're looking for a candidate who embodies the following skills and qualifications:

• Knowledge of payment processing and industry architecture around SWIFT, CHAPS, Faster Payment, and SEPA (ISO20022 is desirable).
• Excellent communication and analytical skills, with the ability to engage effectively at all levels.
• A self-motivated, energetic, and collaborative approach to work.
• Experience with User Acceptance Testing (UAT) is a plus.
• Minimum of GCSEs (A Levels desirable).

If you're ready to embrace this opportunity and contribute to delivering exceptional service, we want to hear from you! Apply today to join a vibrant team making a difference in the financial services landscape.

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.