Patient Support Agent - German Speaking (Fixed Term Contract)

What You'll Do as a Patient Support Agent

• Support patients and clinicians for both German and UK markets
• Provide support and resolve queries, educating patients and clinicians on Doccla services and medical devices
• Communicate with clinicians and patients via phone calls and emails
• Adhere to SOPs and policies, especially patient safety and information governance
• Securely and sensitively handle confidential patient data in a regulated environment
• Support colleagues during challenges, mentor and coach new joiners to the team
• Share successes, challenges and ideas to keep patients central

What Experience You'll Bring

• Previous healthcare experience preferable but not required
• Humble, positive, and committed attitude
• Collaborative and reliable team player

What We're Looking For

• Fluent and proficient in both English and German
• Excellent verbal and written communication skills
• Full time availability, working 5 days a week including rotational evenings (earliest shift starts at 8am, latest shift finishes at 9pm), weekends and bank holidays
• Access to a reliable Wi Fi network that can support clear video calling
• Proficiency in operating computer systems and related technology
• Previous experience using a customer service CRM system such as Zendesk
• Capable of learning new systems and software
• Enjoys working in a fast paced and constantly changing environment
• Training provided remotely

Salary: £29,000 and please note this is up to a 6 month Fixed Term Contract

How We Work

We empower everyone to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.

To thrive here, you'll need a can do attitude and an action oriented approach, along with a willingness to learn and grow through open feedback.

We are a hybrid team, with offices in London, Denmark, Germany. Most of our team is London based and enjoys in person time at our WeWork HQ 1-3 days per week, where you'll find great lunch, barista coffee, and a pet friendly space. Some teams are fully remote, depending on team and responsibilities, including Engineering, Clinical & Patient Support teams.

What You'll Get

Annual Leave & Holidays

25 days annual leave + up to 8 UK bank holidays (varies by role). Option to buy or sell holidays.

Remote Working

Flexible remote options; remote working stipend.

Financial Benefits

Employee stock options; 4% pension on full basic pay; 4 salary life insurance.

Health & Wellness

Private health insurance; 4 months full pay for birthing parent; 4 weeks full pay for non birthing parent; phased return back to paid work; sick pay.

In Office Perks (London HQ)

Free daily lunch; pet friendly office.

Other Benefits

£500 L&D budget per person; cycle to work scheme.

Via Smart Health

24/7 GP appointments; mental health support; nutrition & fitness advice; second opinions & health checks.

In Return for Your Hard Work

• Competitive compensation package (base + stock options), with half year and annual performance reviews
• The chance to work on patient first, system level health care challenges in one of Europe's leading health tech companies
• Opportunities for growth and leadership: challenge status quo, own impact, continue developing with full support

Diversity at Doccla

We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.

We're committed to equal opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.