Patient Services Officer

Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit

This role is working Monday - Friday shifts between including occasional bank holidays

An exciting opportunity has arisen in Clatterbridge Cancer Centre - Wirral site for a motivated and proactive individual to become part of a busy and friendly team. The role can often be varied and complex but with a high level of job satisfaction.

The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer opportunities to learn new skills within Network Services Division and variety in their day to day activities.

The post holder will be responsible for appointing Diagnostic Scan appointments across many services for extremely busy departments. This will include a full appointment booking system and ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous

Main duties of the job

• Experience of booking multiple series of appointments as per protocols
• To participate in administrative and clerical duties
• To maintain confidentiality at all times
• To have a knowledge of a range of procedures and appointments across multiple services
• To communicate with patients around their appointments liaising with Clinicians regarding complex cases - via telephone, text service & email
• Requires multitasking
• Using multiple applications
• Supporting other teams/areas within the Hub
• Reception cover
• The post holder will participate in the appointing of Complex appointments across hubs and be expected to undertake additional clerical duties pertaining to specific areas. The post holder will also be expected to liaise with the clinical Teams within the departments.
• Please note, this post may involve Bank Holiday working on a rotational/shift basis

About us

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

We are -

• Kind
• Empowered
• Responsible
• Inclusive

Job responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Person Specification Qualifications

• GCSE Qualifications - Maths & English Grade C above
• Vocational Qualifications - Vocational Qualification Level 3

Knowledge & expertise

• Knowledge of a range of administration systems
• Experience in an office environment

Experience

• Front of house experience in a customer service area.
• Previous office experience
• Scheduling of patients appointments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Clatterbridge Cancer Centre NHSFT

Address

The Clatterbridge Cancer Centre - Wirral