Patient Services Clerk

Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Visit

Monday to Friday shifts available 0800 - 1600, 1000 - 1800, 12:00 - 20:00, 7.5 hours each day working in CCC-Liverpool. May include weekends and bank holidays on an ad hoc basis.

The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.

To provide a professional, friendly and effective virtual reception service directly to patients and relatives. Liaise with volunteer staff to ensure that visitors are escorted and supported.

Main duties of the job

The Acute Care Division are offering an opportunity to join our friendly and supportive team as a Patient Services Clerk

As a Patient Services Clerk within the Team you will play a key role in supporting patients during their inpatient ward stays and outpatient appointments and provide administrative support to the clinical teams. Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure. A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment. You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling virtual appointments and telephone enquiries. We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team.

About us

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

We are -

• Kind
• Empowered
• Responsible
• Inclusive

Job responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Person Specification Education/Qualifications

• Good standard of education or equivalent work based experience
• Must be computer literate eg ECDL or equivalent experience
• NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Health Records and Information Management) or equivalent.

Knowledge

• Knowledge of a range of administration systems acquired through experience and qualification
• Confidentiality and Data Protection legislation

Experience

• Previous experience in an office environment
• Previous experience in a front of house environment
• Administrative experience within an NHS organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Clatterbridge Cancer Centre NHSFT

Address

The Clatterbridge Cancer Centre - Liverpool

The Clatterbridge Cancer Centre - Liverpool