Patient Navigator

Join Our Team as a Patient Navigator at Brooklands Health Centre!We are flexible in terms of the contract: full-time (40), part-time (less than 40) and 0 (Zero) hours can be considered!

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day?

If so, we'd love to hear from you!

Main duties of the job

Brooklands Health Centre is seeking a Receptionist, also known as Patient Navigator, to join our team. In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

What Were Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

Job responsibilities

Key Responsibilities

• Welcoming patients and visitors, managing check ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

System used: EMIS

Why join us?

Our Benefits;

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Maternity/Paternity Support, Adoption pay
• Family friendly employment policies
• Continued personal and professional development
• Participation in OMGs refer a friend scheme
• Internal wellbeing support through OMGs Wellbeing Advisors
• Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts
• £12.71 per hour

Equality, Diversity and Inclusion

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email:

Person Specification Experience

• Prior experience in a healthcare or administrative role is desirable but not essential.

Knowledge, Skills and Abilities

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.