Patient Liaison Coordinator

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Patient Liaison Coordinator

Job Reference: FJ-2y2r8

Call Centre and Customer Service Harlow, Essex £25935 per annum Benefits: Could lead to a permanent contract. Permanent

6 month contract

Hours: 37.5hr per week (available shifts 8am - 4pm, 9am - 5pm, 10am - 6pm) Every other Saturday will be require cover.

Pay: £25,935

Our client is looking for people to join their Patient Service team. You'll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS check will be required for this role.

Key responsibilities

• Handle inbound and outbound calls, delivering excellent customer service
• Manage patient enquiries
• Complete accurate data entry and keep patient records up to date
• Produce written follow-ups (e.g., letters) where patients can't be reached by phone
• Work to deadlines and service targets, escalating issues appropriately
• Maintain confidentiality and handle sensitive information in line with data protection

Essential experience/skills

• Excellent customer service skills and professional telephone manner
• Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals
• Strong data entry experience (accurate, with high attention to detail)
• Confident using IT systems (CRM/database/admin systems)
• Organised, reliable and able to manage a busy workload

Desirable

• Previous contact centre experience
• Experience in healthcare, patient services or clinical administration

Benefits

• 25 days annual leave plus bank holidays
• Company bonus scheme - on permanent contracts
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

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